Support Technician Desktop

Noman Khan

718-***-**** Bellerose, NY ***** ********@*****.***

Computer Support Technician

Professional Summary

Over 5 years of experience in software and hardware focusing in desktop diagnostics, application support, software installations and configurations, hardware and software maintenance, component upgrades and repairs, end-user training and technical support. Experience working with local/remote users for solving their technical issues. Helped clients with daily issues. Strong communication skills. Currently preparing for the Comp TIA A+ Certificate.

Skill Highlights

Phone support

Documentation & ticketing

Exceptional telephone etiquette

Excellent Communication skills

Troubleshooting end-user issues

Installations of Hardware and Software

Configurations and upgrading of Software

Great at teamwork

Software: Windows, Microsoft Office SUITE (Word, Excel, Power Point, Access & Outlook), Internet Browser, Application Support

Hardware: Desktop and laptop Hardware, Local and Network Printers

Professional Experience

Desktop Support June 2021 - Present

Orion System Integrators, HHC Lincoln Hospital New York, NY

Responsibilities included problem detection and solving, fixing, and reinstalling software and hardware.

Creating tickets for end-user for the reported issues.

Provided technical support on desktops and laptops, applications, operating systems, general hardware, and software.

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Technical Support April 2019 – June 2021

CellSmart POS New York, NY

Provided phone support to resolve technical issues and guide user how to use the system.

Responsibilities included: problem detection, solving, fixing and reinstalling software and hardware, new software upgrades and creating tickets for end-users for reported issues.

Provided technical support on desktops and laptops, applications, operating systems, general hardware and software.

Worked closely with the customers to understand their system issues and provide onsite assistance for problem resolutions.

Effectively responded and prioritized user requests to fully utilize team and system resources.

Performed software upgrades regularly.

Operational Support January 2016 – March 2019

GOEZIT Corp New York, NY

Responsibilities included problem detection and solving, fixing, and reinstalling software and hardware.

Provided technical support on desktops and laptops, applications, operating systems, general hardware, and software, installation of hardware and software on desktops and laptops.

Worked closely with the customers to understand their system issues and provide onsite assistance for problem resolutions.

Helped clients establish network and Internet connections and setup email accounts on their systems.

Effectively responded and prioritized user requests to fully utilize team and system resources.

Maintained machine inventory.

Education

DeVry College of New York

Bachelor’s Degree in Information Technology & Networking (In Progress)

4.00 GPA

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