Service Representative Administrative Assistant

John Doe

Portland, OR • 555-***-****

adxdl3@r.postjobfree.com • www.johndoewebsite.com • linkedIn.com/in/john-doe-555 SKILLS & AWARDS

● Phone and Zen Desk-based customer service, database management

● Programming Languages: SQL, R, Stata

● 3x Computer Store Customer Service Representative of the Month winner TRAINING & CERTIFICATES

● Microsoft Office Specialist (MOS) Certification

● Customer Service Representative Certification (CSRC) EXPERIENCE

Administrative Assistant

Marketing Inc., Portland, OR

February 2019 - Present

● Oversee database management for 20-person marketing firm

● Set up and manage electronic filing systems, maintaining documents, such as attendance records, correspondence, and other material

● Answer phones to respond to caller’s questions, set appointments Customer Service Representative

Computer Store, Inc., Portland, OR

June 2016 - February 2019

● Responded to 50 customer requests per week via ZenDesk’s ticket management system, contributing to a 45% decrease in phone calls

● Spoke with 30 customers per week to solve scheduling, billing, return, and refund issues

● Consistently recognized by management for speed and quality Desk Attendant

Sweat Gym, Portland, OR

December 2014 - May 2016

● Assisted with questions, membership activation, and complaints at 300-member gym

● Executed 10-15 financial transactions per day, including returns and membership activation transactions

EDUCATION

University College, Portland, OR, Bachelor of Science in Marketing, May 2015

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