OVIE ODIVBRI

adxdkv@r.postjobfree.com ● Bowie, MD, 20721● 240-***-**** ●

SUMMARY OF QUALIFICATIONS

Success-driven, results-focused, and adaptable IT professional with experience in IT operations and customer service, encompassing technical support, and workstations maintenance, and network administration. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality.

CORE STRENGTHS

• Customer service

• Tier 1 level troubleshooting

• Help desk ticketing systems • Active directory user management

• Office 365 management

• Manage virtual machine

• Group Policy • Windows Deployment Services

TECHNOLOGY PROFICEINCES

Networking

LAN, WAN, WI-FI, TCP/IP, DHCP, DNS

Operating systems Windows 10 (32-bit /64 bit), Windows 7/8 (32-bit /64 bit), Windows Servers

Desktop Applications Microsoft Word, Excel, Outlook, PowerPoint Ticketing Systems

ServiceNow

Remote/Shadowing Zoom, VPN, Microsoft Teams

Software Management

Spiceworks, Desktop central, Office 365, PDQ

Security & Vulnerability

Windows Firewall, Antivirus

Patchment Mnagement

Desktop Central, SCCM

PROFESSIONAL EXPERIENCES

Helpdesk Support

Lifeline Inc - Washington, DC

August 2021 - August 2022

• Initiate incidents tickets, follow escalation protocol, and issues to resolve.

• Conducting initial support, classification, and prioritization activities.

• Test company products for errors and bugs.

• Monitor all systems for any Tier 1 related problems.

• Monitor the status and progress toward a resolution off all open incidents.

• keeping IT Director informed of progress in solving problems when appropriate. ACADEMIC QUALIFICATIONS

Bachelor of Science in Cyber Security

University of Maryland Global Campus - Adelphi, MD 2021 to Present

Associate in Science in Cyber Security

Prince George's Community College - Largo, MD

2018-2020

IT TRAINING & SKILLS DEVELOPMENT

Help Desk Ticketing Systems V1.0

Certificate Code: 147250-155304-54333

Help Desk Support Technical Skills V1.0

Certificate Code: 147250-155304-54333

Office 365 Administration

Certificate Code: 147250-155304-54333

CERTIFICATIONS

CompTIA Security + CE

Certificate Code: 2BMG4KEQDF1Q1MG1

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