NWANKWO GRACE AMARACHI

Ogunkoya Street, Ikosi Ketu, Lagos State. adxdkm@r.postjobfree.com 070******** CAREER OBJECTIVE

Value Oriented and Disciplined Professional with 3+ years of experience optimizing productivity, efficiently, proactively and service quality across various environment. Highly dependable, ethical, and reliable support specialist and Leader that blends advanced organizational, technical and business acumen. Work effectively in cross-functional teams in ensuring operational and service excellence. Adept at building synergies across multi-cultural and diverse teams, providing solutions and optimizing value business operations and life cycles. Focused on helping organizations achieve revenue goals and strategic objectives

SKILLS

Organizational skills and possess excellent telephone etiquette, computer, written and oral communication skills. Public speaking and Presentation skills. Ability to interface in a positive, helpful manner with customers, representatives and colleagues. Ability to problem solve and multi- task. Detail oriented and sales-oriented. Internet, Microsoft Office proficiency required. Passionate about evolving technology.

PROFESSIONAL EXPERIENCE

Customer care Representative Second Coming Nigeria Limited, Lagos State 2022 Responsible for providing quality customer service, make appropriate referrals, documenting information and providing follow-up.

Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally

Answer any questions the customer may have about available products and services

Establish new customer accounts, recording account information on written forms or digitally

Listen to customer concerns and complaints with the goal of identifying the causes of the problem

Select appropriate responses to customer issues and work quickly to resolve them

Refer advanced cases to management for resolution, providing background information as necessary

Maintain and regularly update financial account information using computer software programs

Anticipate customer needs, following up with previous customers to offer reorders or additional services

Educational Facilitator Valued Grace Academy Jan 2021_aug 2022

Overcame most challenges students faced with respect to their academic life, which includes provision of exercise books, and some other educational materials to those who couldn’t afford to get it.

Engaged in tutoring SS3 students in Sciences, enabling them assimilate course content better and develop better study habits.

Established and maintained a productive process for the registration of students

Clearly ensured that the students were ready for their WASSCE, and at the end of the day, the success rate was very high.

Educator Ketam Schools 2019_2020

Maintained an organized classroom with excellent recordkeeping and reporting skills.

Provided lesson plans and conducted motivating learning environment that captured the imagination.

Thrived on fostering exceptional student success and parental involvement through weekly communication of student progress, academic or behavioural issues.

Managed multiple tasks; demonstrated proficiency and accuracy in computer skills, including word processing, database management, and spreadsheet applications OTHER WORK EXPERIENCE

Teacher, Government Secondary School, uzuakoli Abịa State 2017- 2018 Site Assistant Tabak Construction, Berger, Lagos State 2012-2014 EDUCATIONAL QUALIFICATIONS

Higher National Diploma in Building Technology 2016 Akanu Ibiam Federal Polytechnic, Afikpo Ebonyi State 2014- 2016 INTEREST

Public Speaking, Business communication, creating innovative strategies, networking and wrtng. REFERENCES

Available on Request

Contact this candidate