Ernest Kwame A. (PSM II, CSM)

Houston, TX Phone: 215-***-**** Email:

adxdka@r.postjobfree.com

Professional Summary

A Scrum Master with over 9+years of experience in the IT industry, I have in depth understanding of the SDLC in both Waterfall and Agile methodologies. I have served, led, and coached cross-functional teams in both Agile Kanban and Scrum frameworks to deliver high value results that met and exceeded stakeholder expectations. A result oriented and effective Scrum Master with an ability to inspire teams to act and deliver results. Extremely well organized and with the ability to manage difficult details and skills combined with collaborating to achieve sprint goal.

Skills

MS Project Jira Confluence MS Office Agile SDLC Risk Management User Story Team management Effective Communication Coaching Meeting Facilitation Agile Planning Estimation Collaboration Skills SAFe ScrumXP Devops Kanban ServiceNow Backlog grooming sessions Build/ acceptance demos Sprint retrospectives Daily stand-up meetings Google Cloud Azure AWS SharePoint JIRA Align Reports Agile Metrics SaaS -Software as a Service SQL PowerBI Tableau Excel

Excel VBA/Macros ETL

Work Experience

Agile Delivery Lead

CapitalOne, Philadelphia, PA. October 2021 – Present

Credit Payment Plan & Consumer Spending Tool – Developed a Mobile

Banking App feature that gives customers, personalized picture of their day-today spending

• Organizing and facilitating sprint planning, daily stand-up, sprint reviews, retrospectives, product backlog refinement and ensuring there's full team engagement

• Always communicate team metrics to members to help everyone understand where we stand as team and what needs to be celebrated or improved

• Promoting an empowering and self-organizing team by shielding the team as necessary to establish a trusting and safe environment for raising problems, defining solutions, and committing to milestone deliveries

• Resolve team conflicts by utilizing scrum values of openness, honesty, and respect for one another

• Shield team from outside interference and thereby avoid impediments that could slow down progress

• Utilizing JIRA to track and effectively communicate team velocity, burn down charts and sprint/release progress to the team and stakeholders.

Scrum Master

PNC Bank, Philadelphia, PA. December 2018 - October 2021

Led and facilitated scrum events for the development of Banking Financial System channels on mobile, iPad, iPhone, windows, and android phones platforms as Scrum Master of three Teams with a combined budget of over $2,000,000 for the year

• Identified and removed impediments that interfered with the ability of the team to deliver the sprint goal resulting in meeting sprint goals in 99% of sprints

• Coached teams on need for commitment to deliver products on time and the value of metrics and incremental delivery

• Facilitated sprint planning, daily scrums, sprint reviews, retrospectives, and backlog refinements for 2-week sprint cycles emphasizing on continual improvement

• Facilitated and led scrum events for the development of features that enhances online usage that contributed to increase in online banking

• Coached product owner on product backlog prioritization in preparation for the sprint

Scrum Master

Allstate, Philadelphia, PA.

November 2016 - December 2018

Led a team of DevOps to migrate two Angular applications which are hosted in Nitro Web hosting platform to AWS cloud for infrastructure deployment.

Led team on an enterprise scale application migration of multiple products to a cloud environment for cost saving purposes to AWS.

• Resolved team conflicts by utilizing scrum values of openness, honesty, and respect for one another

• Helped team to improve estimation by provoking the thought of the developers and diagnostic team.

• Encouraged team to expand their thought process regarding technical and non-technical user stories to deliver products with high value.

• Encouraged team to adopt swarming to help reduce QA down time and improve team velocity

• Shielded team from outside interference and thereby avoid impediments that could slow down progress

• Communicated team metrics to members to help everyone understand where we stand as team and what needs to be celebrated or improved.

• Aided in rapid deployment of advanced platform tools by actively working with PO to clarify requirements from stakeholders and converting them into effective user stories.

• Helped team to properly adopt and practice scrum through the removal of non-agile scrum practices.

Junior Project Manager

JP Morgan Chase, Philadelphia, PA. October 2015 - November 2016

• Tracked Project progress and analyzing the workloads with the help of MS project.

• Developed methods and tools for requirements definition, process and workflow design and data modeling.

• Developed project plans and work with users to understand complex problem and focuses on bringing issues to resolutions, escalating as necessary to meet timeline

• Created and deliver presentation to senior level management on project goals and plans including project reports and score cards

Data Analyst

JP Morgan Chase, Philadelphia PA. September 2014 - October 2015

• Identified, analyzed, and interpreted trends or patterns in complex data sets, using SQL and Excel to analyze data and make business driven insights and recommendations to management

• Filtered and cleaned data, and created reports, dashboards and visualizations, and performance indicators

• Oversaw the efficient and accurate delivery of data processing and data management support for technical financial applications, while ensuring the efficient and timely generation of accurate reporting and documentation

• Worked with cross functional teams to improve product reliability and data quality and compliance

Education/Certifications/Affiliations

●Marketing and Advertising - Temple University - Sept 2015 - May 2019

● Computer Science - Drexel University - Sept 2010 - May 2014

●Certified Scrum Master - (Scrum Alliance) - Mar 2014

●Certified SAFe 5 Agilist - Aug 2022

● Professional Scrum Master™ II (PSM II) -Scrum.org - June 2020

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