Loan Processor Service Representative

TIFFANY IVERSON

Address: ** **** ***** ******, **** 44123

Phone: 216-***-**** Email: ***********@*****.***

EDUCATION

Myers University Cleveland, Ohio

• Bachelor of Arts: Criminal Justice/Psychology Minor

• Achieved both Dean’s and Honor’s List

PROFESSIONAL SKILLS

• WPM 40 and 10 key proficient

• Microsoft Office: Word, Excel, Outlook, and PowerPoint

• PDF, Email attachments, downloads, and web browsing

• Ability to multi-task in a fast-paced environment

• Communicates professionally and effectively with senior management

• Excellent time management and organizational skills EXPERIENCE

2020-Present KeyBank Cleveland, Ohio

Sr. Loan Processor

• Reviewed documents including bank statements, pay stubs, letters of explanation and credit supplements prior to submission to underwriting

• Maintain system accuracy, issue proper disclosures as required by federal regulatory compliance and review rate lock and point objectives for accuracy

• Worked with third party vendors to obtain employment, income and rental verifications 2015-2020 JP Morgan Chase Bank Cleveland, Ohio

Loan Processor

• Reviewed loan approvals with clients and assisted in obtaining conditions

• Provided daily updates and loan status' to management, sales teams and clients

• Served as a liaison between the sales team, clients and underwriters

• Worked with third party vendors to obtain employment, income and rental verifications

• Coordinated closings between settlement agents, clients and attorneys

• Reviewed documents including bank statements, pay stubs, letters of explanation and credit supplements prior to submission to underwriting

2013-2015 New York Life Insurance Lakewood, Ohio

Customer Service Representative

• Assisted both policy owners and licensed insurance agents with inquiries regarding in force and pending insurance policies

• Successfully handled high call volumes averaging 80-100 calls per day

• Accurately processed requested policy changes and payments

• Counseled policy owners with regards to the purchase of additional company products and services 2012-2013 Bank of America Mortgage Fulfillment Beachwood, Ohio Sr. Consumer Lending Processor

• Achieved and maintained top performer position for nine consecutive months

• Maintained monthly average of 97% customer satisfaction reviews

• Managed a pipeline of $4.5 million in conventional loans monthly

• Communicated effectively with customers, agents, sales partners and banking center representatives to achieve an ideal customer experience

• Reviewed title insurance, flood, tax certificates and surveys to ensure they meet Bank of America guidelines

• Cleared loan conditions and issued required changes to previously approved loan terms

• Reviewed and approved income and assets thoroughly before submission

• Resolved routine title and internal/external subordination issues 2008-2012 Bank of America Customer Assistance Beachwood, Ohio Senior Credit Analyst-Collections Risk

• Initiated outbound calls to customers with delinquent accounts up to 180 days.

• Assisted and extended payment arrangement options including both internal/external programs and settlements

• Utilized skip tracing tools such as Lexis Nexis, Fast Data and Credit Bureaus to locate best contact information for existing customers

• Solved complex billing problems and inquires

• Abided by Bank of America and Fair Debt Collection Practices Act rules and regulations

• Managed a portfolio of $4-$6 million in pending charge off accounts monthly 2007-2008 Euclid Municipal Court Probation Department Euclid, Ohio Probation Officer Intern

• Monitored urinalysis for alcohol and drug testing

• Maintained confidential records of mentally ill and chemically dependent probationers

• Completed Pre-sentence Investigations, expungement and termination reports

• Prepared periodic reports for the court pertaining to defendant compliance and non-compliance

• Worked directly with public officials, victims, social service agencies, employers, and other criminal justice agencies

• Provided referral and follow up services for the assistance of mentally ill and chemically dependent probationers

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