Brooke Spencer
Stuart, VA *****
**************@*******.***
I have a great background in the medical field as well as customer service. Work Experience
Nail Technician
Rock Pamper Scissors - Rocky Mount, VA
October 2020 to Present
Receptionist
Bethany Medical Center - Mount Airy, NC
February 2020 to October 2020
Check in & check out patients, verify insurance, collect copays and collections payments, answer telephones, open the office, dispurse faxes, scan in documents, call for reminders,schedule appointments, schedule referrals, do prior authorizations, call no shows and follow ups. Cashier/Customer Service
Lowes Foods, LLC - Stuart, VA
August 2019 to February 2020
Run cash register, I assist in the deli, I help do price changes, I stock shelves and help in general around the store where needed.
Unit Secretary
Blue Ridge Therapy Connection - Stuart, VA
August 2019 to January 2020
I float between 3 different floors, getting paperwork ready for doctor's appointments, handling calls, getting paperwork ready for resident transports to hospitals if necessary. I scan in important documents, get rooms ready for new admits gets rooms ready after residents are discharged. Greeting Card Merchandiser
American Greetings - Stuart, VA
August 2019 to January 2020
I go to 5 different stores and stock greeting cards, revise shelves and displays, and make sure everything is straight.
Medical Assistant
Spectrum Medical - Martinsville, VA
December 2018 to January 2019
I worked as a receptionist getting patients checked in, checked out, paperwork filled out and made sure everything was up to date such as insurance and demographics. Medical Assistant
SOVAH HEALTH - Martinsville, VA
July 2014 to December 2018
I worked in front office and as a nurse rooming patients,giving injections, running labs, prior authorizations, completing paperwork for patients, scanning documents, helping with billing and collections.
Education
Diploma in Medical Billing & Coding
Penn Foster
February 2023 to Present
Bachelor's in Healthcare Management
American National University - Salem, VA
June 2011 to November 2013
Associate in Medical Assistant
National College - Martinsville, VA
June 2009 to June 2011
Skills
• Dermatology
• CMA
• Pediatrics
• Epic
• Injections
• Medical Records
• Patient Care
• Scheduling
• Vital Signs
• EMR
• Microsoft Office
• Receptionist
• Microsoft Excel
• Filing
• Laboratory Experience
• Triage
• Office Administration
• Medical Office Experience
• Healthcare Management
• Medical Billing
• Insurance Verification
• Nail Care
• Clerical experience
• HIPAA
• Medical scheduling
Certifications and Licenses
RMA
July 2019
Registered Medical Assistant (RMA)
driver's license
Nail Technician
June 2022 to June 2024
Nail Technician License
Assessments
Attention to detail — Proficient
January 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
September 2022
Identifying and resolving common customer issues
Full results: Proficient
Office manager — Highly Proficient
February 2022
Scheduling and budgeting
Full results: Highly Proficient
Medical terminology — Highly Proficient
January 2023
Understanding and using medical terminology
Full results: Highly Proficient
Work style: Professionalism — Highly Proficient
September 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Highly Proficient
Protecting patient privacy — Proficient
February 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.