KENNETH RAMSEY

ACCOMPLISHMENTS

Achieved Result by completing

Task with accuracy and

efficiency.

•

SKILLS

• Material Sort

• Barcode Scanners

• Sealing Machines

• Product Boxing

• Scanner Systems

• Compliance Checks

• Conveyor Systems

• Quantity Checking

• Packing and Scanning

• Reading Comprehension

• Data Accuracy

• Specification Compliance

• Critical Thinking

• RFID Scanning

• Quality Inspections

Active Listening and

Communication

•

Hand and Power Tool

Operation

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• Pallet Building and Wrapping

• Container Building and Sealing

Detail-oriented Document Specialist professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework. EXPERIENCE

December 2018 - May 2023

Packer Associate Amazon, 21500 Emery Road

May 2006 - December 2018

Tier 2 Customer Service Representative Time Warner Cable, 15301 Neo Park Way

May 2005 - May 2006

Mortgage Consultant Active Response

Quickly and properly wrapped and boxed 83 items per hour and scanned items, maintaining uniformity to meet fulfillment targets.

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Maintained safety and efficiency while loading over 35 pounds of single type products into packaging equipment.

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Documented order updates by inputting data into Type system.

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Implemented computer tool to accurately measure product sizes, packaging equipment needed and packing options.

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Assisted customers in identifying issues and explained solutions to restore service and functionality.

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Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

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Collaborated with supervisors to escalate and address customer inquiries or technical issues.

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Used ticketing systems to manage and process support actions and requests.

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Processed payment arrangements, direct debit, accepted payments over the phone, explained and resolved billing issues.

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CONTACT

Cleveland, OH 44115

216-***-****

adxdei@r.postjobfree.com

m

• Shipping Guidelines

• Effective Prioritization

• Remote Access Software

ACTIVITIES AND

HONORS

One scholarship to attend

Columbus College of Art and

Design.

COMPUTER SOFTWARE

SKILLS

Microsoft Windows, Excel,

July 2000 - May 2005

Mortgage Consultant Smart Choice Marketing, 4100

Richmond Road

June 1999 - July 2000

Document Specialist Ohio Savings Bank, East 9th Street Explained different types of loans pertaining to client situations.

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Worked with Loan Officers to fix application problems and resolve issues.

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Reviewed loan files and updated to match current

standards.

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Explained different types of loans pertaining to client situations.

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Worked with underwriters to fix application problems and resolve issues.

•

Reviewed loan files and updated to match current

standards.

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Prepared digital files, physical documents and work requests in compliance with company guidelines.

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Transmitted documents, organized revisions and tracked changes.

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Prepared documents for projects in accordance with project manager, team or client specifications.

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Maintained organized and efficient document flows by using excellent planning and multitasking skills.

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EDUCATION AND TRAINING

December 1978

Bachelor Of Arts Illustration

Columbus College of Art And Design, Columbus, OH

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