Service Representative Document Specialist
Resume:
KENNETH RAMSEY
ACCOMPLISHMENTS
Achieved Result by completing
Task with accuracy and
efficiency.
•
SKILLS
• Material Sort
• Barcode Scanners
• Sealing Machines
• Product Boxing
• Scanner Systems
• Compliance Checks
• Conveyor Systems
• Quantity Checking
• Packing and Scanning
• Reading Comprehension
• Data Accuracy
• Specification Compliance
• Critical Thinking
• RFID Scanning
• Quality Inspections
Active Listening and
Communication
•
Hand and Power Tool
Operation
•
• Pallet Building and Wrapping
• Container Building and Sealing
Detail-oriented Document Specialist professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework. EXPERIENCE
December 2018 - May 2023
Packer Associate Amazon, 21500 Emery Road
May 2006 - December 2018
Tier 2 Customer Service Representative Time Warner Cable, 15301 Neo Park Way
May 2005 - May 2006
Mortgage Consultant Active Response
Quickly and properly wrapped and boxed 83 items per hour and scanned items, maintaining uniformity to meet fulfillment targets.
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Maintained safety and efficiency while loading over 35 pounds of single type products into packaging equipment.
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Documented order updates by inputting data into Type system.
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Implemented computer tool to accurately measure product sizes, packaging equipment needed and packing options.
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Assisted customers in identifying issues and explained solutions to restore service and functionality.
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Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
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Collaborated with supervisors to escalate and address customer inquiries or technical issues.
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Used ticketing systems to manage and process support actions and requests.
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Processed payment arrangements, direct debit, accepted payments over the phone, explained and resolved billing issues.
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CONTACT
Cleveland, OH 44115
***************@*****.**
m
• Shipping Guidelines
• Effective Prioritization
• Remote Access Software
ACTIVITIES AND
HONORS
One scholarship to attend
Columbus College of Art and
Design.
COMPUTER SOFTWARE
SKILLS
Microsoft Windows, Excel,
July 2000 - May 2005
Mortgage Consultant Smart Choice Marketing, 4100
Richmond Road
June 1999 - July 2000
Document Specialist Ohio Savings Bank, East 9th Street Explained different types of loans pertaining to client situations.
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Worked with Loan Officers to fix application problems and resolve issues.
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Reviewed loan files and updated to match current
standards.
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Explained different types of loans pertaining to client situations.
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Worked with underwriters to fix application problems and resolve issues.
•
Reviewed loan files and updated to match current
standards.
•
Prepared digital files, physical documents and work requests in compliance with company guidelines.
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Transmitted documents, organized revisions and tracked changes.
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Prepared documents for projects in accordance with project manager, team or client specifications.
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Maintained organized and efficient document flows by using excellent planning and multitasking skills.
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EDUCATION AND TRAINING
December 1978
Bachelor Of Arts Illustration
Columbus College of Art And Design, Columbus, OH
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