Administrative Assistant Customer Service

Elizabeth Rivera

**** * ******** ** ****** NJ ***04

856-***-**** ***************.****@*****.***

SUMMARY

I am a Business Administration Major at Camden County College with experience in management, administration, teaching, customer service, retail, and cash handling. Fluent in English and Spanish.

EXPERIENCE

January 2022- July 2022- Wal-Mart

Customer Service

Organization Skills and Planning Skill

Team work

Attention to Detail While Multitasking

Manage Customer Information Needs

Translator English & Spanish

November 2019 - March 2020 - Simon & Schuster

Customer Service

Organization Skills and Planning Skill

Verbal and Writing Communication

Outbound calls

Team work

Attention to Detail While Multitasking

Manage Customer Information Needs

Translator English & Spanish

September 2018 - May 2019 - Law Office Of Mario J Persiano Legal Secretary

Customer Service

Organization Skills

Administration

Problem Solving

Team work

Attention to Detail

Communication skills

Translator English & Spanish

August 2016 - January 2018- Benihana Cherry Hill

Greeting Customers

Answering phones, seating guests

Multi-tasking and handling fast-paced environment

July 2016 – August 2016 - Woodrow Wilson High School (WWHS) Camden, NJ

Answered phones, took messages, Transferred calls, and logged incoming calls, greeted visitors.

Operated fax machines, organized and maintained files, took notes and memos.

Assisted as translator for administration and parents.

Provided office support with preparations for scheduled student graduation and assist with file maintenance

January 2013 – May 2016 Camden County College – Tutor/Administrative Assistant Camden, NJ

Provide private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests.

Teach students study skills, note taking skills, and test taking strategies.

Assess students' progress throughout tutoring sessions. Develop teaching or training materials, such as handouts, study materials, or quizzes.

Identify, develop, or implement intervention strategies, tutoring plans, or individualized education plans (IEPs) for students.

Provide feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students.

Review class material with students by discussing text, working solutions to problems, or reviewing worksheets or other assignments.

Monitor student performance or assist students in academic environments, such as classrooms, laboratories, or computing centers.

Organize tutoring environments to promote productivity and learning.

Tutored Developmental Math and Basic Skills Reading & Writing.

Assist instructors in the administration of placement testing.

January 2000 - March 2004 Checkers - Assistant Manager Stratford, NJ

Supervised food preparation and serving workers.

Collected and balanced cash receipts at the end of the day or shift.

Resolved customer complaints regarding food or service.

Trained workers in food preparation safety and sanitation procedures.

Inspected supplies, equipment and work areas.

Ensured quick, efficient service and promoted friendly customer service.

Up-held company standards for food quality and service.

Evaluated work procedures for alteration and improvement.

Promoted from food preparation worker to assistant manager.

EDUCATION

Camden County College

Majored in Business Administration

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