Hardware Configuration Network Technician

Dorjan E. Clay

Product Owner

******.**@*****.*** • 614-***-****

LinkedIn • Columbus, OH

Summary

Tactical and result-driven Product Owner with over 20 years of technical experience supporting hardware rollouts at retail and fast-food chains. Trusted partner to senior leadership for bringing industry leading practices for technology product management and deployment strategies. Strategic thinker adept in driving alignment amongst various stakeholders.

Education

Bachelor of Science

Franklin University

Columbus, OH

Associates of Arts

Full Sail Real World Education

Winter Park, FL

Associates of Arts

Columbus State Community College

Columbus, OH

Professional Training

SAFe Agile Product Owner/Product Manager Certification (2019 – Present)

McKinsey Black Management Accelerator Program Alumni (2020)

Areas of Expertise

Product Management

Project Management

Agile and Waterfall

Hardware Imaging

Point of Sales (POS) Systems

Stakeholder Engagement

Resource Management

Vendor Management

Accomplishments

Led over 1000 application and hardware deployments leading to the enablement of key capabilities to realize and achieve strategic objectives.

Delivered 2 multi-million dollar projects with numerous workstreams by coordinating key activities, monitoring project risks, and removing blockers.

Coached and mentored five junior and senior engineers through professional development and key career milestones.

Professional Experience

Wendy’s International, Columbus, OH April 2018 – Present

Product Owner

Champion the implementation and continuous improvement for restaurant POS, Kiosk, and mobile applications. Oversee the deployment of products across multiple locations by leveraging agile and waterfall methodologies. Establish and track project KPI and key milestones. Craft user stories and facilitate backlog grooming reviews. Plan and conduct various testing, including end user validation and benchmarking.

Generated 12% lift in sales by helming the ideation and launch of the mobile POS application.

Saved two hours of manual labor per day by introducing self-ordering kiosks at physical locations.

Recognized as the 2019 IT Professional of the Year.

Wendy’s International, Beacon Hill, Columbus, OH April 2015 – April 2018

Lead Hardware Configuration Engineer

Spearheaded the deployment of hardware for projects and sites by serving as the team lead for the Wendy’s Imaging Team. Collaborated with vendors to provide guidance through management and certification process. Served as key stakeholder for all imaging projects. Advised technology projects on imaging specifications and requirements. Validated hardware imaging through testing.

Improved customer experience and engagement by leading the design and execution of the mobile ordering application.

Upgraded technical capabilities by migrating from legacy platform to Microsoft SCCM.

Ascena Retail Inc., Etna, OH January 2014 – April 2015

Imaging / Contract Store Support Analyst

Supported roll out of point of sales systems for Ascena partner companies by assembling and imaging POS system and deploying at multiple locations. Triaged reported POS incidents and troubleshot with front line staff. Partnered with vendors to review escalated incidents and to craft solutions to ensure business continuity. Defined store opening and closing procedures and refined as necessary.

Developed, maintained, and deployed POS Systems for multiple brands.

Strategic Systems Inc., Columbus, OH September 2012 – November 2013

Network Technician

Contributed to the delivery of client projects by providing subject matter expertise in wiring practices for the design and installation of IDF cabinets for security systems. Developed best practices for cat5e cable on IP security cameras and captured in key documentation. Verified installation of network cable by conducting testing and certification.

Delivered strategic cable upgrade for Fortune 100 company by serving on team responsible for re-cabling Midwestern US retail locations.

Additional Experience

Service Delivery Manager / Technical Support, Excel Management Systems, Columbus, OH

Network Cabling Technician, TekSystems, Dublin, OH

Installation Coordinator, N. Wasserstrom & Sons, Columbus, OH

Information Systems Analyst, U.S. Army, Fort Richardson, AK

Technical Proficiencies

Hardware Imaging – FOG, Symantec Ghost Suite Products, MDT, SCCM

Other Applications – Google GCp, Azure Cloud, Microsoft Outlook, Word, Access, QuickBooks, and PowerPoint

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