Financial Administra, Data Entry Customer Support, IT Commercial Sales
Resume:
OBJECTIVE
CONTACT
LANGUAGES
EXPERIENCE
Seeking employment in a professional environment where I
can diversify and improve upon the skills gained during my 6 years in Customer Services, Admin, Sales & Marketing. I would focus on enhancing the company’s productivity and reputation while improving my own.
OBJECTIVE
OBJECTIVE
Vietnamese ️ ️ ️ ️ ️
HOBBIES
Mandarin ️
IBM MALAYSIA SDN BHD (BASED IN MALAYSIA)
FINANCIAL DELIVERY ADMINISTRATOR - AR TEAM
Oct 2018 - Oct 2019
OBJECTIVE
OBJECTIVE
Generate, analyze & monitor the high volume of service requests of Claim & Master Data Account Receivable (500-1000/month) for Samsung Vietnam in a timely manner & effectively boosted the data entry administrative implementation monthly closing report
Maintained 100% of the accurate, reliable & security metrics of Invoice, receipts & documents, & expertly interact with relevant systems/ software SAP/CLP/SCES/CIS/ GSSC) to create a complex of customer data, rebates & incentives. Regularly enforce up-to-date information and knowledge for an appropriate surveillance
Achievements: Reached 100% KPIs & good results-oriented competition for whole AR Team periodically, working flexible and handle pressure well
Promptly response all incoming inquiries (e.g.product key, activation, purchasing) about Microsoft products (Cloud Solution & On-Premise) via inbound & outbound channels from SEA customers, generate Leads and Opportunity to reach targets & Pipeline.
Providing MS Azure Cloud Computing service, manage new and existing account to ensure the right process, engage with customers’ needs with excellent understanding and Azure knowledge to get more deals
Adopting the technology to help the company managing the increasing demand for outstanding customer service & cross-selling in MS CRM system. Thoroughly escalate the critical cases to technical team for further assistance
Achievements: Maintained customer retention rate 80% of top surveys, successfully reduce 11% bottom box & abandon conversation rate to build customer Loyalty. High-perform upselling exceeded Pre-Sales target 85% passing score monthly (pipeline revenue & Sales amount). Won a Top Performer Q1 award for high level of productivity & performance on 16Jan-16Mar 2016 ********@*******.***
Kuala Lumpur, 56000, Malaysia
live:ntnm2015 Skype
SKILLS
Japanese ️
Computer proficient
Google, Facebook, Zalo Ads
Jira Service Desk, GSSC, CIS
COURSES
DA NANG POLYTECHNIC COLLEGE
TOURISM BUSINESS MANAGEMENT
Sep 2008 - Oct 2011
OBJECTIVE
OBJECTIVE
Financial Admin, Account Manager
Interpersonal Skill
CONCENTRIX MALAYSIA (old branded Convergys Malaysia) (BASED IN MALAYSIA) MICROSOFT LICENSING - OFFICE 365 & AZURE CLOUD SALES Nov 2015 - Sep 2018
OBJECTIVE
OBJECTIVE
English ️ ️ ️ ️
Major in Event, tourism Management, undertook the tour, restaurant and hospitability activities. Participated in the tourism promote local community and tourist guidance center
Basic Python – at CodeGym (30Jul-30Sep)
Marketing Online - SEO Course at SEOVip (09Dec-11-Jan, 2021)
Digital Marketing Course at VinaEnter Academy (18Jul-18Aug, 2020)
Online learning Website design with Word Press for Beginner
Studying at Foreign Language Centers: Japanese N5 & Chinese HSK1-HSK2. EDUCATION
http://linkedin.com/in/mai-nguyen-a67812108
Microsoft CRM, SAP, SCES, CLP
SEO/ SEM, Google Analytics
CURRICULUM VITAE
Salesforce, Salesloft.
Photography
Technology
Charity
Learning
VIET DUC CO., LTD (BASED IN VIETNAM)
SALES MANAGER AND MARKETING
11/2019 – 3/2021
OBJECTIVE
OBJECTIVE
Develop Sales & Marketing channel (Traditional Marketing & Digital Marketing), approach timely to Customer’s needs. Successfully hiring & building a high-performing of sales team in both sales philosophy & process to find the right customer for apprenticeship program enrollment in Germany. Exceed weekly, monthly quarterly targets to generate revenues. Effectively collaborate quotas set, create the team culture for effectiveness, provide feedback & coaching to deliver information efficiently
& accurately to the right people, at the right time, set realistic Goals & Empower team by offering campaigns & events for brand identity and upselling company’s programs
Achievements: Complete target strategy and compete in the direction of good results periodically for the entire team up to $76k/ month, Birthday: 22/06/1990
Resolution oriented
Strategic management.
Bilingual Customer Support
MAI NGUYEN
WEBHELP MALAYSIA (BASED IN MALAYSIA) – (BASED IN MALAYSIA) GOOGLE CLOUD ACCOUNT DEVELOMENT REPRESENTATIVE
05/2021 – present
OBJECTIVE
OBJECTIVE
Develop Cold calling into C level decision makers, building quick rapport and assessing needs with strong fundamental understanding of Cloud Platform and G Suite. Strive for high prospect engagement, Assign leads to different campaigns and current pilot programs. Use knowledge in CRM to ensure accounts, leads, opportunities and activities are accurate. Serve as the golden standard of etiquette for data quality and processes, identify areas for process improvement and share with relevant stakeholders. Manage new and existing Accounts to evaluate the products and services offered, follow workflow and process.
Achievements: I were a 3rd Winner of Q2 for Performances and I am reaching out monthly Targets
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