Customer Service Support

Jose Candelaria

Indianapolis, Indiana, United States

***************@*****.*** 317-***-****

linkedin.com/in/josecandelaria

Summary

A professional with a "Bachelor of Science focused in Information Technology" from Western Governors University, which currently holds a position at the Metropolitan School District of Pike Township and is an experienced Data Integration Technician with a demonstrated history of working in the Information Technology and Customer Service industry.

Skilled in the following technologies: SQL, T-SQL, SSRS, PROGRESS SQL-Pro2Sql, SQL SERVER, BLACKBOARD (BACK-END ), CURL, SKYWARD (SERVER ADMINISTRATION), ASP.NET, HTML, JAVASCRIPT, C#, ALTOVA, HL7, CRYSTAL REPORTS, EXCEL, GOOGLE FORMS DEVELOPMENT (HTML/ JAVASCRIPT), Computer Repair, Strong Analytical Skills, VERSATRANS, MS Windows (7,10) DATABASE CREATION, MS OFFICE SUITE, OFFICE 365, NODE.JS,DTSX, ELT/ETL, DATA CAPTURE, SharePoint. Experience

Data Integration Technician, Information Services

Metropolitan School District of Pike Township

Aug 2014 - Present (8 years 9 months)

The Data Integration Technician does the following: Responsible for the maintenance of database, application and web-based services to support the MSD of Pike Township’s Student Information System(s) as well as the Financial, and Human Resource systems.

Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements. Write detailed description of user needs, program functions, and steps required to purchase develop or modify application functionality.

Designs and implements ELT/ETL processes, including data capture, data quality, testing and validation methods.

Reviews computer system capabilities, workflow, and scheduling limitations 'to determine if requested program or program change is possible within existing system. Studies existing information processing systems to evaluate effectiveness and develops new systems to improve production or workflow as required.

Prepares workflow charts and diagrams to specify in detail operations to be performed by equipment and computer programs and operations to be performed by personnel in system. Jose Candelaria - page 1

Assists the Chief Technology Officer in studies pertaining to development or acquisition of new information systems to meet current and projected needs. Responsible for preparation of timelines and cost estimates required to meet project deadlines. Consult with customers to assist in the definition and review of their technical and operational needs and requirements, in cooperation with the Communications Infrastructure Manager. Plans and prepares technical reports, memoranda, and instructional manuals to provide documentation of applications or processes as necessary.

Upgrades system and corrects errors to maintain system after implementation. Assists in the resolution of work problems related to applications, project specifications, or programming.

Assists in the training of users and other personnel as needed Routing Specialist

Indianapolis Public Schools

Feb 2007 - Aug 2014 (7 years 7 months)

Design and develop strategic transaction processing on routing functions Assist in design, implementation, and maintenance of Sharepoint Create and maintain databases to house busing data [Access, Sharepoint] Assist with technical support and system maintenance [Server 2008, Synovia, Edulog] Design and develop technical documentation

Technical and customer Support

Train and mentor new and current staff

Supervisor

Sam's Club

Feb 2005 - Jan 2007 (2 years)

Supervised and trained departmental staff

Customer service on-site and via telephone

Sales and merchandising

Assist other departments in daily responsibilities Education

Jose Candelaria - page 2

Western Governors University

Bachelor of Science, Information Technology

2011 - 2013

Licenses & Certifications

Up and Running with Google Apps Script - Lynda.com Issued Aug 2016 - Expires Aug 2016

19CF34

Network + - CompTIA

Security + - CompTIA

Project + - CompTIA

A + - CompTIA

Database Design Specialist

Website Designer

Networking Fundamentals - Microsoft

Server Administration Fundamentals - Microsoft

Operating System Fundamentals - Microsoft

Skills

Technical Support • Leadership • Customer Service • Analysis • Time Management • Windows • SQL • HTML • Access • Visual Basic

Jose Candelaria - page 3

Contact this candidate