Office Assistant Room Operator

Althea D. Tolson

*** ***** ******, ** - **********, DC 20032

Tel: 202-***-**** (cell) and 202-***-**** (Home): Email: *********@*****.***

Objective: To obtain employment in a company committed to community development, have my skills contribute to the company’s growth and development, and experience significant career advancement in it.

Summary of Skills:

●Determined, thoughtful, mature, and empathetic listener which contribute to consistent customer service delivery and positive, professional

● Proficiency in Microsoft Word, Excel, PowerPoint, Internet, Fax Machine, Xerox Machine

● Typing at 40 WPM

● Excellent leadership skills that enable effective collaboration with peers and management.

Education, Training & Certifications

Training and Certification from Community College of Baltimore County

Medical Office Assistant Apprenticeship Program. Baltimore, Maryland. 2020.

Award of Recognition Becoming a Notary: Learning the Rules and Regulations 2020. Baltimore Maryland. 2020.

Training and Certification from University of the District of Columbia Washington, DC

Certificate of Completion National Green Infrastructure Certification Program. Washington, D.C. 2021.

Certificate of Completion OSHA Training 10. Washington, D.C. 2021.

● General Certificate of Engineering. NAAPE. Falls Church, Virginia.2019.

● Certificate of Training in Public Health Pesticide Applicator. 2019.

● Certificate of Training Pesticide Application: Public Health Training.2019.

● Certificate of Training CORE Pesticide Applicator Recertification Training. 2019.

● Certificate of Training Structural and Rodent Control Training. 2019.

● Certificate of Achievement Computer Essentials. Washington, DC. 2013..

● Certificate of HVAC Technician, EPA Clean Air Act Section 608. Washington, D.C.2013

● Certificate of Training HVAC I, II Training. Washington, DC.2008.

Basic Life Support (CPR and AED) Certification. American Heart Association. Baltimore Maryland. 2020.

Adult and Pediatric First Aid/CPR/AED Certification. American Red Cross. Washington, DC. 2019.

General Certificate of Engineering. NAAPE. Falls Church, Virginia.2019.

Hot Work Permit Training Certification. Smithsonian Institution. Chantilly, Virginia.2019.

Mainstream Engineering Corporation

Certificate of HVAC Technician, EPA Clean Air Act Section 608. Washington, D.C.2013

NAAPE. Falls Church, Virginia. 2019

General Certificate of Engineering. NAAPE. Falls Church, Virginia.2019

Principles of Electricity

Low Pressure Boilers

Air Conditioning 1

Electrical Systems, Code and Theory

Mainstream Engineering Corporation

High School Diploma. Ballou Senior High School– Washington, DC. 1986.

Employment Experiences

Utility Systems Repairer Operator. Smithsonian Institution. Suitland, MD. 2015 –2020.

● Repair and operate one or more utility systems (a/c, heating, water, electricity, generation, and distribution, etc.).

● Monitor air conditioning controls to ensure systems operate at peak efficiency to ensure cooling, heating, and humidity requirements are maintained within established limits

● Perform operational repairs and regular maintenance on all chiller and boiler plant equipment and associated systems.

● Monitor gauges, charts, temperature monitoring equipment, combustion analyzers and adjust for proper air conditioning and power boiler plant operations.

Corporal. Smithsonian Institution. Suitland, MD. 1994 – 2015.

● Served as work leader which required providing on-the-job training, developing employees’ work assignments, and answering questions on procedures and policies.

● Conducted frequent unscheduled inspections to assess employees’ work performance and implementation of tasks following standards established by company and government regulators.

● Served as backup Control Room Operator.

● Monitored security and fire alarms and received and dispatched radio and telephone transmissions.

● Provided excellent customer service to museum visitors and maintained a secure environment using government guidelines.

Additional Information and References Available Upon Request

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