Service Representative Customer
Resume:
Cat Kennedy
Nampa ID, ***** 208-***-**** *********@*****.***
Nampa, ID 83686
*********@*****.***
EXPERIENCE
Dollar Tree, Eagle ID — customer service representative JUNE 2021 - NOVEMBER 2021
● Communicated with vendors regarding backorder availability, future inventory and special orders.
● Offering advice and assistance to customers, paying attention to special needs or wants.
● Answering customer phone calls promptly to avoid on-hold wait times.
● Developed community reputation through commitment to customer satisfaction and strong client relationships. Legacy, Nampa ID — Caregiver
NOVEMBER 2021 - May 2022
● Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisors well-informed.
● Helped clients manage money, pay bills and shop for groceries or personal items.
● Maintained frequent supervisions of residence unable to call for assistance.
● Provided steady availability to do early and overnight shifts Build-a-Bear Workshop, Nampa ID — Bear Builder
October 2022 - present
● Cultivated customer loyalty, promoted repeat business and improved sales.
● Assisted customers with online orders, special order requests, arranging merchandise pick-up.
● Leveraged sales expertise to promote products and capitalize on upsell opportunities.
● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
EDUCATION
Eagle High School, Eagle ID — Completed 9 - 11th
September 2016 - January 2019
I left my highschool to graduate early, I am currently getting my GED SKILLS
● Independent thinking
● Problem
identification &
problem solving
● Relationship building
● Organized
● Clear communication
Accomplishments
● Conflict resolutions -
Responsible for
handling customer
account inquiries,
accurately providing
information to ensure
resolution of
product/service
complaints and
customer
satisfactions.
●
Monetary
transactions -
handled
cash,check,credit and
automatic debit card
transactions with
100% accuracy
LANGUAGES
ASL - I know basic
communication, I come from
a deaf family.
CWI, Nampa ID— GED
September 2022 - current
I am currently taking my GED tests to finish my highschool education.
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