Service Representative Customer

Agnes Uwimana

469-***-**** • *******@*****.*** • 3544 Jenny Dale Drive • Dallas, TX

Education

University of North Texas at Dallas December 2020

Bachelor of Science, Business Administration

Concentration in Finance

Major GPA: 3.48/4 Cumulative GPA: 3.8/4

Mountain View College December 2016

Associates Degree in Science

Field of Study in Business

Major GPA: 3.0/4 Cumulative GPA: 3.46/4

Experience

Ruth Ruhl P.C. Dallas, TX June 2021- November 2022

Mortgage Loan Document Specialist

Analyzed borrower’s information for modified mortgage loan

Processing documents for residential real estate into loan tracking

Answer questions from lenders via email relative to status of documents

Record final signed documents from borrower into the system

Amazon Coppell, TX July 2018 – June 2021

Fulfillment Associate

Packing and shipping orders

Examine products for damages and defects

Receive and place incoming inventory items properly

PLS Check Cashers Dallas, TX November 2017 - July 2018

Shift Supervisor

Gained team work experience by overlooking a team of Customer Service Representatives. Duties included making sure the Customer Service Representatives updated client records, cashing and and handling the right money to the clients, notifying clients the types of promotions available.

•Completed Money transfers

•Proper Opening/ Closing procedures

PLS Check Cashers Dallas, TX October 2016 - November 2017

Customer Service Representative

Developed excellent in-person customer service skills by answering questions of the clients. Provided polite and responsive service to clients. Received the " Top Sales of the Month" award in May 2017.

•Cashed Checks

•Issued Money Orders

•Bill Payment/ Account updates

Language Skills

Native Swahili and Kirundi Speaker, Advanced proficiency in English

Skills

•Advanced in Microsoft Office (Word, Excel, PowerPoint and Outlook)

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