Service Representative Administrative Assistant

Piyali Basu

Sales & Service Specialist

***, ********* *****

Plainsboro, New Jersey-08536

(Cell) 609-***-****

(e-mail) ******.******@*****.***

Experienced and friendly Bank Sales and Service Specialist helping customers in Fulton Bank, East Windsor, NJ. Established long-term relationship with customers which helps to increase branch revenue. Analytical, detail-oriented professional Customer Service Representative with over 4+ years of experience of providing excellent customer service, handling customer transactions, processing customer’s application successfully and balancing cash drawers in a well reputed retail chain, Kohl’s in USA in a full- time position. Also 8+ years of experience as administrative assistant in a famous utility company in India. Exceptionally organized and focused, demonstrating an outstanding aptitude to manage the customers.

Seeking to fulfill any appropriate position where I can utilize my experience in customer handling and administrative work. I am a dedicated team player, and I am ready to help your organization achieve its goals.

PROFESSIONAL EXPERIENCE

Sales and Service Specialist (Full Time) at Fulton Bank, NJ

August, 2021 - Present

HIGHLIGHTS

•Assists clients with various queries and concerns related to their accounts and bank product.

•Drive proactive sales/referral conversations through internal and outbound interactions including outbound calling, appointment setting, and effective lobby engagement.

•Assists clients with transaction needs and accurately perform Teller Transactions in accordance with bank policies and procedure, issues negotiable instruments, complete Currency Transaction Reports when applicable and adheres to all audits, assessment and compliance policies/procedures and standards.

•Like to solve problems and am always ready to resolve customer’s issues.

•Opens new accounts, credit cards and performs related servicing activities.

•Processed daily client transactions, include deposits, withdrawals, money transfers, loan payments and selling cashier’s checks.

•Responsible for compliance with applicable regulations, operational and security policies and procedures and all risk management elements associated with the position and defined by management.

•Manage risk by maintaining compliance with applicable regulations and Bank policies and procedures, while demonstrating sound judgment within established limits.

•Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.

KEY ACHIEVEMENT

Highest Fee income Sales & Service Specialist, August 2021.

Customer Service Representative (Full Time) at Kohl’s, NJ

July 2017 – July, 2021

HIGHLIGHTS

•Providing excellent quality customer service, helping customers to fulfill their requirements, help to process customer’s applications, give them end to end service.

•I am the key player who always helps the Company to achieve goals.

•Handle customer’s inquiries, complaints, billing inquiries, payment requests. Manage a high-volume workload.

•Provide customer accurate information about client products, services and educate them how to use the services.

•Handling the customer calls, despite the degree of difficulty, in a courteous and business-like fashion.

•Adhering to company’s attendance, punctuality, meal, and rest break requirements.

•Maintaining concentration and focus to meet the performance goals.

Administrative Assistant (Full Time)

Calcutta Electric Supply Corporation Ltd, Kolkata, West Bengal, India. April 2004 – March, 2013

HIGHLIGHTS

•Telephone skills

•Reception Area Management

•Filing, faxing, copying, and mailing

•Scheduled and coordinate meeting and travel arrangements for supervisors and managers

•Package deliveries

•Microsoft Word, Excel, and PowerPoint (All Microsoft Office Tools)

•Organized

•Flexible

•Personable and Good Customer Servicing ability

EDUCATION

University of Calcutta, India

• Bachelors in Geography with Honors (BS)

• Professional Diploma from NIIT Academy

LANGUAGES

• English

• Hindi

• Bengali

SKILLS

• Reliable

• Detail Oriented

• Personable

• Team Player

Contact this candidate