Service Representative Data Entry
Resume:
Resume
KATHY MILLER
Belpre, Ohio 45714
Phone: 740-***-**** • E-mail: ******@*****.***
May 25, 2022
Career Goal
Education
Employment that provides experience in promoting quality services to clients and businesses; optimizing contractual obligations; utilizing strategies that will serve to expand and maintain the present and future growth of my employer. Excel Solutions Online Courses
Completed the educational requirements for the Ohio Certification Exam in Accident and Health Insurance March 2, 2021 Passed my Ohio State Licensing Exam
March 3, 2021 Fingerprinted for FBI and BCI background investigations. Washington State Community College, Marietta, OH
Major: Social Services/Individualized Studies
Honors/Awards: President’s list
Member of Phi Theta Kappa
Associate degree
West Virginia University of Parkersburg, Parkersburg, WV Major: Secretarial Science
Honors/Awards: GPA 3.85
Work History
Vision & Vocational Services Inc.
Cambridge, Ohio
Position: Job coach/job developer
Met with employers (HR), explained our program, determined basic elements of certain jobs and employer’s expectations, and arranged community-based assessment (CBA) for adults/clients with mental impairments and physical limitations. Supervised clients and broke down the job/tasks into teachable parts if needed and modified or restructured job duties to accommodate performance needs with employer’s permission.
Observed, and enabled consumer to perform required responsibilities, and utilizing the most effective learning style.
Recorded and rated consumer’s job performance, ability to work competitively as well as their daily work behaviors for required reports. Rite Aid Pharmacy
201 Washington Street
Belpre, Ohio 45714
Position: Retail Clerk
Welcomed customers, provided exceptional customer service, performed financial transactions, answered inbound phone calls, and replied to customer’s inquiries, managed inventory, and ensured accuracy, reconciled cash register, maintained clean and neat workspace, priced commodities, stocked shelves, pulled outdated merchandise, priced weekly sales, and developed films/processed digital photos. SW Resources (Practicum I) and Practicum II (two eleven week periods) 1007 Marys Street
Parkersburg, WV 2610l
Upgraded employer contacts, called and/or met face-to-face with employers’, explained our program and employers’ obligation/benefits and liability, and set up a trial work experience for individuals with intellectual and developmental limitations. Arrived at the business, checked in with the manager, and proceeded to supervise client(s) on how to fulfill job responsibilities. Documented case notes of client’s strengths/weaknesses and any issues or concerns as well as manager’s feedback.
Solicited donations for annual fundraiser. Did point samplings and monitored/scored client’s production rates.
Wood County Board of Education
1210 13th Street, Parkersburg, WV 26101
Phone: 304-***-****
Positions:
Aide in Chapter l, Behavior Disorder, and Supervisory aide IV Covered classes for teachers during their plan period. Worked with small groups of children or one on one with students. Graded papers and typed various correspondence using Apple word processor.
Coordinated information between lab teachers and classroom teachers. Participated in meetings with parents during conferences. Data entry for entire special education department. Entered codes for Individualized Education Programs (I.E.P.’s) and printed analysis for parents’ and teachers.
Calculated grades on the computer using a grade book software package, administered tests, and filed student folders. Supervised students during teacher’s consultation period, and conferences. Attended Individualized Education Programs (I.E.P. meetings with principal, teacher, student, and parents.
Worked with teens that were integrated in general education classes, assisted students in wheelchairs to and from class etc. Enabled a blind student to learn pitch and rhythm of music using Echo II Voice Synthesizer.
Designed and put-up bulletin boards.
Kathy Miller
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