Customer Support Service Delivery

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Resume

ROHIT CHAMOLI, (PMP)®

Professional Synopsis

A dynamic professional, Passionate result oriented professional with over 17 years of ICT experience

Extensive work experience in Enterprises IT & Cloud solutions IaaS, PaaS, SaaS, Public, Private, Hybrid Cloud, IOT, IWAN ( P2P, P2MP License / UBR) Wireline and Wireless Networks,Teleco cloud,LAN WAN, Metro Ethernet, Enterprises Ip based NLD Links, SDWAN, SDN, IP. MPLS,BGP, OSPF Networks, Optic Fiber, UBR, Eth over SDH Networks, Broadband, Data and Voice, Services

Exposure in Asset Management, Access Management, Change management, Configuration management

Professional Certification – PMP

AWS & AZURE Certified Solution Architect - EXPERT LEVEL

Google certified Digital Sales, Google Certified Campaign Manager Brand control, others Project management, Risk management

ITILV3 & IT SERVICE TRANSITION

Present Organisation

Wipro Technologies

Designation

Sr Manager Service Delivery IT & Cloud Solutions

Employment Duration

March 2022 – Till Now

Provide high level customer satisfaction to customers with keen interest and awareness to detail when responding to customer support issues. Ensure future customer satisfaction by instilling confidence in IT and Cloud Support Services organization by keeping commitments, providing timely follow-up, and giving accurate and concise assistance.

Maintaining positive relationships with customers.

Identifying customer needs and overseeing service delivery within the business context.

Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.

Managing finances and budgets.

Experience in AWS, AZURE, GCP Cloud solutions wrt (Infra and Cloud security)

Determining ways to reduce costs without sacrificing customer satisfaction.

Assessing customer feedback and using your creativity to establish, improve, and refine services.

Remaining organized and meeting deadlines.

Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

Develop collaborative working relationships with sales, product management, development, and other functional areas within cloud environment, continuously contributing towards Product enhancements and increasing Cloud consumption.

Participate in the telecom domain technical and business discussions relative to future architect direction.

Leading team of Presales Solution Architect / Devops / Managed service & develop high level architecture aligning the business expectations and defining the project milestones

Support design and deployment of infrastructure solutions meeting standardization, consolidation, TCO, security, regulatory compliance and application system qualities, for different businesses.

Expertise in high level solution and deployment architecture for product enablement on Cloud

Develops the full scope of the solution, working across organizations to achieve workable solutions

Conducting the POC for new / Existing services in the cloud environment as per business needs

Knowledge on Containerization and Orchestration (Docker, Kubernetes, AKS). and multi microservices.

Demonstrated ability to develop younger talent and build a high performing team.

Partner with senior IT leadership to plan and execute on Cloud strategy of infrastructure.

Manage and lead team to deliver high-performance cloud services that are adaptable to dynamic business needs, influence ideation & unique problem solving

Present Organisation

Designation

Sr Group Manager– IT & Cloud Networks

Employment Duration

October 2020 – March 2022

Deliver new products and services in existing Cloud network & Provide technical support to operation team & Verify MOP / Reports and recommend changes where required to improve delivery of new products and service.

Experienced in Green Field Infrastructure projects from scratch till Production.

Responsible for End to End Overall Technical solutions on IT and cloud Infra / security and the Business applications which are hosted in Cloud environment.

Managing ICT engineering Teams with NOC and SOC operations

Exposure about MPLS, SDWAN, LAN, WAN, Routers, servers, wireline / wireless Technologies

Leading efforts to research and pilot new technology to improve Infrastructure service

Collaborating with different Cloud partners and conduct POC for new cloud services, which is beneficial for business needs.

Acquiring new software and hardware, negotiating service contracts and building relationships with vendors and service providers

Overseeing the production and implementation of solutions covering multiple IT Networks & cloud technologies,

Experience in providing the architecture and implementing solutions for large Data centre migrations to Public Cloud

Experience in designing & implementing solution in mentioned areas:

Hybrid Cloud (IaaS, PaaS), IT Infrastructure consolidation & migration, IT Security, Virtualization, DC Infrastructures (Storage, Backup, Servers), Messaging & collaboration, Disaster Recovery, Security, Designing large and Complex distributed infrastructure

Plan and manage cloud migrations, including validating application dependencies, ability to coordinate across different stakeholders, deliver cloud migration roadmaps and manage execution from a cloud project management perspective.

Understanding of industry specific architectures on Cloud, Cloud native resiliency for platforms and applications SAP / Oracle ERP Services Cloud Platform

Having extensive experience about the new technology trends prevalent in the market like IaaS, PaaS, SaaS, Cloud, Hosting Services and Infrastructure Management Services wrt (network, server, database and application) for AWS, AZURE, GCP & IBM cloud.

Responsible for cloud services including proactive periodic security reviews, backup and recovery processes, disaster recovery plan in High Availability Zones.

Experience in GCP Iaas / PaaS Services : Stack driver / GCP cloud shell / Google Cloud Storage / GCP APP Engine / GCP Filesvstore / GCP Spanner / GCP Interconnect

Experience on AWS Iaas / PaaS Services : automation, PaaS deployment like Azure Data Lake, Azure SQL, Azure Data Bricks, Azure IoT, Azure Functions, Web Jobs, Container services

Experience in AWS Iaas / PaaS Services: (EC2, VPC, ELB, S3, EBS, RDS, Route53, ELB, Cloud Watch, Cloud Formation, AWS Auto Scaling, Lambda, GIT, SQL, Jira, AWS CLI, Jenkins, Chef, Terraform.

Provides Technical solution to the teams & Design and develop cloud platform-specific security policies, standards, and procedures for management group.

Focus on implementing disaster recovery, backup procedures, and information security & internal IT Audits.

Present Organisation

Designation

Senior Manager IT & Cloud Solutions

Employment Duration

October 2019 – October 2020

The role involves managing global Bids\Proposals\RFP\RFI responses, Presentations/ proposals/ SoWs/ Quotes, and technical presentation to clients etc.

Managing the Teams of Cloud and Network Infrastructure Management.

Exhibit extensive experience about the new technology trends prevalent in the market like IaaS, PaaS, SaaS, Cloud, Hosting Services and Infrastructure Management Services wrt (network, server, database and application) for AWS, AZURE, GCP & IBM cloud

Lead/support implementation of cloud environments and agile application development technologies in areas of software development, integration, and test of software & web applications and infrastructure.

responsible for cloud services including proactive periodic security reviews, backup and recovery processes, disaster recovery plan in High Availability Zones.

Develop strategic and tactical security remediation recommendations / cyber risk roadmap to address identified security gaps.

Ensure the cloud security parameters wrt Firewall, WAF/ advanced WAF / MFA / IAM roles and for DDos protection Advanced shield.

Present Organisation

ERICSSON INDIA GLOBAL Services Pvt LTD

Designation

Manager – Enterprises Cloud Infra & Security

Employment Duration

June 2015 – Sep2019

Project - Handling Enterprises IT and Cloud Network for Customer BHARTI AIRTEL,Sprint (US) / Telstra (AUSTRALIA) / & involved in CLOUD Development & Migration activity for IBM IaaS / PaaS Platform,

Managing technology infrastructure and assets across locations and coordinate with team to maintain and support company's technology hardware and software

Prepare customer wise solution according to their business needs and share RFI, RFQ, RFT.

Cognitive about designing, deploying and operating highly available, scalable and fault tolerant systems using AWS / Azure

Ensure the Cloud deployment, data security and troubleshooting of the applications using AWS / Azure / IBM services.

Managing teleco cloud Business Application and Voice / Data based Mobile services

Prepare customer wise solution according to their requirements and share prepare HLD / LLD, RFI, RFP, RFQ, RFT to the customer to keep business goals in mind.

Experience with cloud migration, CI/CD, DevOps, AWS, and Big Data, and APM.

LAN / WAN / MPLS / BGP/OSPF/CLOUD COMPUTING/S3, STORAGE / RDMS/ JENKINS/PUPPET/CLOUD DEPLOYMENT AND MIGRATION OF IT and Network assets into cloud platform / security Public, private and hybrid cloud)

Used security groups, network ACL’s, internet gateways and route tables to ensure a secure zone for organization in public cloud OEM’s.

Used IAM for creating roles, users, groups and also implemented MFA to provide additional security to AWS / Azure account and its resources.

Responsible for Continuous Integration and Continuous Delivery process, implementation Shell scripts to automate routine jobs.

Worked on the databases of the Amazon RDS and carried out functionalities for creating instances as per the requirements

Ensure the deployment, data security and troubleshooting of the applications using AWS services.

Experienced with event-driven and scheduled cloud Lambda functions to trigger various AWS resources.

Implemented automation using Configuration Management tools

Experienced in version control and source code management tools like GIT, SVN, and TFS

Worked on various operating systems like Linux, RHEL, Ubuntu, Windows, MAC, CentOS.

Proficient in AWS services like VPC, EC2, S3, ELB, Auto Scaling Groups(ASG), EBS, RDS, IAM, Cloud Formation, Route 53, Cloud Watch, Cloud Front, Cloud Trail.

Used security groups, network ACL’s, internet gateways and route tables to ensure a secure zone for organization in AWS public cloud.

Focus on implementing disaster recovery, backup procedures, and information security & internal IT Audits.

Company

BHARTI AIRTEL LTD

Designation

Lead Enterprises Network

Employment Duration

13 Jan 014 - 1 June 2015

Projects handled – Green field deployment of Wireless connectivity for DATA & Voice, Migration and New MPLS CONNECTIVITY FOR BAHRTI AIRTEL STAR

Achievements – Successfully delivered AIRTEL UPPCL Critical Govt Project – Self Delivered 1500 IT Network Enterprises circuits to customer with E2E resolution Whose project cost is approx. 30 crore, and publish the name in AIRTEL MAGAXINE “JOBS NEVER DONE BEFORE” & Appreciated by Vice President of AIRTEL.

Responsibilities:

Plan, direct track and coordinate all implementation tasks

Building credibility, establishing rapport and maintaining communication with stakeholders at multiple levels, including those external to the organization

Handling the issue related to MPLS, ISP, ILL, PRI, BGP, OSPF, IGP, NETWORK Connectivity, LAN, Data VLAN, Management VLAN

Manage Projects across different geographies with the help of Virtual teams

Handling the MPLS end connectivity and configuration of Router, firewall, switches, loadbalancers

Report progress to Senior Management, tracking and facilitation of issues of all projects handled by the India Team

Resolution of Enterprise Data Products reactive complaints & Proactive Fault Management as per set SLAs.

Driving customer complaints & co-ordinate with partners i.e. (Ericsson, NSN, TATA, Tikona, Sify, Aircel) for resolving faults.

Communicate with other Network Operation Canter’s and escalate where necessary both internally and externally in order to meet SLAs

End to End Responsibility of Troubleshooting all network segments in last mile starting from MPLS Cloud till Client end Equipment (SDH Backhaul, RAN, etc.)

Providing Network Support for Leased Lines/Internet/MPLS Networks to various customers of Bharti Airtel pan India.

Attending Customers queries regarding link issues which includes Last Mile Issues, Routing issues & various other issues regarding the Network Applications being used by the customers.

Handling Last Miles on RF, Leased Line, ISDN, Ethernet, and STM Links Connectivity.

Taking care of all the issues related to connectivity, packet drops, slow browsing, Latency.

Escalation of issues to vendors providing level 3 support depending upon the network criticality

Follow up of Problems on Circuit with NOC and Involved Upstream service providers for IMPLS Circuits.

Monitoring Bandwidth Utilization Using MRTG ( Multi router Traffic Graph

Company

Essjay ERICSSON INDIA PVT LTD

Designation

Network Lead

Employment Duration

SEP 2009 – Jan 014

As a IWAN SPOC Responsibilities / Achievement

Handling Operations of DATA Enterprises R-F WIRELESS CONNECTIVITY Links including

( LAN / WAN / ILL & PRI / IWAN (Integrated Wireless Access Network),WIMAX,WIFI ) as a IWAN Technical Network Operation Lead for AIRTEL BHARTI, UP(W)& UK Region.

Handle Operations of More than 800 Enterprises Links.

O&M Support for Shifting, Up gradation, Interference, High RSSI, CRC Issue

Key Products handled: Lease line services (NLD, ILL, MPLS), PRI, Video Conferencing,1 G & 10 G Back Bone links

Provide technical expertise and lead the Radio Quality support functions by proactively scheduling and conducting necessary tests, developing and maintaining performance reports for Radio, BSS/RAN elements, study and analysis on routine basis and providing input which will help the business to maintain high quality network

Handle faults related to IP network & for their rectification co-ordinating with GNOC and NSG Tac2 / CFM IP / ILP / BT / MPLS Core provisioning bharti L1 / L2 team.

Performing all tasks related to Operation and Maintenance & Transmission network, to provide E2E Bandwidth.

Resolution of Enterprise Data Products reactive complaints & Proactive Fault Management as per set SLAs.

Successfully completed IP Pool expansion activity in active nodes in the Network within SLA. & Communicate with other Network Operation Centre’s and escalate where necessary both internally and externally in order to meet SLAs

Perform analysis and diagnosis on complex networking problems, identify issues and resolve faults.

Company

TATA Communication on behalf of GEMINI COMMUNICATION

Designation

Operation and Maintenance Engg

Employment Duration

June 2008 – Sep 2009

Responsibilty – Site survey of RF links, installation and Operations.

1.All tasks related to Operation and Maintenance of WIMAX P2P OR P2MP LINKS, Including Feasibility, Planning, Deployment,

2.Overall project management of Internet network connectivity iwan links P2P(RADWIN),WI-FI,WI-MAX(Telsima, Alwarion, MAKSAT,POINTRED, PRIMATEL, MOTOROLA)

3.O&M Support for Shifting, Up gradation, Interference, High RSSI, CRC Issue

4.Manages time, quality, progress, cost, risks, and internal and external resources

5.Ensures that on-site faults in the managed production platforms are solved correctly and timely.

6.Installation and commissioning of Sites and get them on AIR within specific time

7.Plans and manages execution of the project or sub project according to budget.

Projects Area:- Wireless Projects: -

WI-Max / Wi -Fi and Wire line broadband Projects in residential areas in Delhi/NCR.

Service testing of Telsima Wi-max Base stations 4100 and Subscriber stations of 2100 in UPW & UK

identifying and Rectifying the RF and DATA problem with Telsima & Radwin Noc and RF Teams.

Survey/Implementing of broadband project in Residential apartments In co-ordination with Circle OEM teams.

Fiber/Broadband Projects:-

Broadband Fiber roll out activities in different Area in UPW Region

Under Ground fiber planning for broadband network expansion

Assurance of material availability and billing as per actual work

Hand over and Acceptance documentation to Operations

Academic and Professional Qualification.

Perusing Master in TELECOMMUNICATION MANAGEMENT from ICFAI Tech University.

Bachelor of Technology (Electronics & Communication) from Graphic Era Institute of Technology, Dehradun affiliated with H.N.B Garhwal Univ. with 67.5%.

Diploma in “DIGITAL WIRELESS TECHNOLOGY”,“GSM,CDMA & WCDMA” in from TNS (Telecommunication network solution), Delhi

Professional Training

From 15th July 2006 to 05th Aug., in BSNL, Karanprayag, Chamoli (Uttaranchal).

From 09th July 2007 to 22nd Sep on Communication System in ONGC, Dehradun.

Personal Information

I am a pleasant and fun loving person. I believe in growing along with the company and I am honest towards the organization I work for. I like to take on challenges in my work and achieve tough goals through my dedication and thirst for knowledge.

Name : ROHIT CHAMOLI

Father’s Name : Shri. T P Chamoli

Date of Birth : 06 Feb 1987

GENDER : Male

Nationality : Indian

Languages Known : English, Hindi

Marital Status : Married

Passport num R 6495691

Passport Expiry date : 26-11-2027

Permanent Address : Nanda Nivas Subhash Nagar, Karanprayag, (Uttarakhand)

Email ID : ************@*****.***

Contact num 995-***-****

Declaration

I hereby declare that all the above information is correct to the best of my knowledge.

Date: Place: Noida (Rohit Chamoli)

Noida Sector 62, Ablock

Email ID: ************@*****.***

Mobile No. : +91-995**-*****

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