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Service Worker Customer

Location:
Orangeville, ON, Canada
Posted:
May 29, 2023

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Resume:

GOLD THOMPSON-ADIUKU

* **** ***** ****. *********** ON, L9W6Z6

Cell phone: 226-***-****

Email: adxd5e@r.postjobfree.com

PERSONAL STATEMENT

Skilled professional with excellent people and communication skills, a College Diploma in Social Service Worker, and a degree in Sociology. Over 2 years of experience in providing first class Customer Service.

HIGHLIGHT OF QUALIFICATIONS

● Obtained a Social Service Diploma and a degree in Sociology

● Over 2 years of experience working within the Social Service Field ● Obtained First Aid, CPR, and WHMIS certifications

● Strong people skills

● Proficient in MS Word, MS Excel, MS PowerPoint, MS Outlook, and Internet ● Able to work independently and in team environments

● Ability to multitask in a challenging environment

● Skilled in administration

● Attentive to detail

EDUCATION

Social Service Worker Diploma

Seneca College, Toronto, ON Sept 2017- April 2019

Bachelor in Social Work

Kings University College at Western University

London, ON Sept 2019 -April 2022

Supportive Care Assistant

Georgian College, ON February 2023-June 2023

WORK EXPERIENCE

Trillium Health Partners Jan 2023-March 2023

● Ensured that waste or soiled materials are not left in public areas.

● Placed waste and soiled linen bags in the designated bins.

● Maintained the appearance of the hospital by picking up any litter, debris, or clutter

● Assisted all patients and visitors who need directions or guidance.

● Waste and soiled linen pick up completed at the beginning and end of the shift. ● Checked and collected any full waste and soiled linen throughout the shift.

● Immediately clean up spills or report a spill after covering with a wet floor sign.

● Removed and report any broken equipment to the Team Leader.

● Reported maintenance issues and report to a Team Leader.

● Assisted in the provision of a safe, clean, and comfortable environment, including carrying out cleaning and infection control activities as required.

● Replenishment of PPE/ hand sanitizer/disinfectant wipes; cleaning and disinfection of walls, vents, glass, equipment, etc.

● Cleaned and disinfected beds, rooms and equipment as required.

Social Service Worker. Sept 2018 -Apr 2019

Avalon Retirement Home

●Attended client's medical needs, specialist appointments and health related supports (diet/nutrition, exercise) and ensure accurate records are maintained.

● Helped a client with planning to achieve their goals and pursue interests. ● Encouraged and helped people to actively participate in their home and community and connecting with family and friends.

● Supported clients through the choices they make and educating them on their rights and the responsibilities that accompany those choices.

● Supported clients to communicate in different ways so they can express themselves effectively (giving people a voice).

● Supported clients with their daily responsibilities.

Social Service Worker (Student Placement) May 2017-June 2019

Southbrook Retirement Residence

● Responsible and accountable for the provision of patient care to a specific group of patients under the direction of regulated Health Care Professionals and in accordance with the standards set by the Hospital. Such duties include:

● Delivered meal trays to assigned patients, feeding of patients as necessary, or assistance with meals as required (opening packages, making patient comfortable and documenting food consumption)

● Assisted under the direction of regulated Health Care Professionals, withambulation .

● Provided physical assistance to patients as required by assisting with lifts and transfers.

● Performed various patient care duties & related non-professional activities necessary in meeting patient’s personal needs and comfort and documenting as required.

● Reported all concerns voiced by patients .

● Alerted team members when any concern about the patient’s condition is raised.



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