Data Entry Customer Service
Resume:
Sunrise, FL *****
*******.*****@*****.***
Jimmyse Marcelin
SKILLS
Medical Office Manager with 10+ years of experience in medical office operations and patient relations. An influential self-starter who quickly identifies challenges and leverages her professional as well as educational background to resolve challenges, streamline operations, and adapt to evolving scenarios in fast-paced environments. With a reputation of quickly earning the trust, confidence, and respect of those around her, she has established a deep understanding of interpersonal relationship skills and shows a continuous commitment to discussing areas of improvement with personnel under her leadership. Maintains a high level of professional integrity which is instrumental for maintaining documents containing confidential information.
EXPERIENCE
Exela Technologies, Plantation — Data Operator
January 2023 - PRESENT
Perform integral operations tasks such as data entry and encoding of deposits, generation of reports and statements, as well as distribution of incoming work containing confidential documents.
Aids Healthcare Foundation, Fort Lauderdale — Scheduler
April 2022 - January 2023
Managed key operations for the company while working closely with the Executive team.
●Created processes for calendar management, appointment scheduling, and collecting patient data.
●Maintained a professional and positive attitude as the first point of contact for patients, vendors, and providers.
HCA Florida Orange Park Hospital, Fort Lauderdale — Data Entry Administrator
February 2018 - 2019
Streamlined the data entry process while efficiently compiling, preparing and reviewing customer as well as account information for errors.
●Established entry priorities and maintained a consistent workflow.
Sitel Group, Fort Lauderdale, FL — Customer Service Technician
April 2020 - November 2020
Provided thorough customer service to proactively identify, troubleshoot, and address telecommunications equipment discrepancies.
●Productively managed customer relations to encourage repeat business, satisfaction, and sales.
●Oversaw the installation, maintenance, and repair of networking and connection equipment.
Manager Memorial Hospital, Fort Lauderdale — Admission Coordinator
March 2017 - April 2018
Accurately recorded patient data while maintaining a compassionate attitude during the intake process. Maintained patient records within the database for easy reference throughout the admissions process.
●Liaised with insurance companies and Medicare to verify benefits and secondary insurance plans.
●Maintained patient records within the database for easy reference throughout the admissions process.
The Florida Probate & Family Law Firm, Fort Lauderdale — Office Manager
October 2015 - November 2016
Streamlined operations tasks in order to better facilitate policies, procedures, and day to day operations to the organization's standards.
●Implemented firm personnel policies as well as provided feedback to assist support personnel in professional growth.
●Optimized the organization budget in order to cut back on overall expenditures throughout the year.
EDUCATION
Capella University, Fort Lauderdale — Ph.D.Health Admiration
June 2014 - expected graduation date of October 2023
Strayer University, Location — Bachelor of Business Administration
April 2014 - December 2017
ATI Career Training Center, North Lauderdale — Associate of Medical Administrative Associate
December 1997 - August 1999
Strayer University, Location — Master of Business Administration
January 2018 - June 2019, Fort Lauderdale
Contact this candidate