Security Officer Customer Service

Zanayah Cunningham

202-***-**** *****************@*****.*** Clinton, MD 20735

SUMMARY

Skilled Officer in conducting patrols, monitoring entrances and giving great customer service. Good report writing, recordkeeping, multitasking abilities and CCTV knowledge. Skilled at gathering details from police officers that need help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field. SKILLS

Telecommunications Systems

Critical Thinking

Microsoft Office

Organizational Skills

Customer Service

People Skills

First Aid/CPR

Friendly, Positive Attitude

CCTV Surveillance

Theft Prevention

Employee and Visitor Screening

Verbal and Written Communication

Multitasking and Prioritization

Computer Skills

EXPERIENCE

Security Operations Center Technician, University Of Maryland Police Department, August 2020-March 2021

College Park, MD

The SOC is tasked with monitoring the extensive security camera system currently consisting of over 500 cameras that are located both on the interior and exterior of campus buildings, as well as at various locations around the City of College Park. Complete incident reports on traffic stops and various other incidents on and off campus. Demonstrated leadership by making improvements to work processes and helping to train others.

Improved operations by working with team members on difficult task. Security Officer, First Coast Security Services, January 2018-June 2020 Chantilly, VA

Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.

Monitored premises and recorded activity in daily activity reports. Completed daily entry audits on workers entering the data center red zone by having them walk through metal detector.

Verified photo IDs to enter data centers.

Completed interior and exterior patrol.

Completed incident reports to record security or loss prevention incidents. Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.

Answered guest questions regarding local area, facilities and amenities. EDUCATION AND TRAINING

Community Based Classroom, Bladensburg, MD June 2018

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