Bus Operator Customer Service
Resume:
Ira E. Jefferson
Baltimore, MD 21214
As a bus operator for the Maryland Transit Authority, I am recognized as a highly motivated representative with a verifiable record of accomplishments spanning over fifteen years. Highly creative and recognized as a result-oriented and solution-focused individual. Highly proficient at negotiations, time management and organization. Vigorously discover and share best practices to enhance procedures. Areas of strength include:
• Customer service.
• Meets scheduled deadlines.
• Clean driving record.
• CDL Class B license holder with Passenger and Air Brake endorsement
• Detail-oriented.
Experience
MTA July 2009 – Present
Bus Operator
Follow planned bus route bus route, making scheduled stops to pick up or drop off passengers. Collects fares and answers questions about the bus route. Communicate with the dispatch to provide updates to the dispatcher and report emergencies, traffic patterns, or accidents. Assist new hire peers with safety tips and best practices. Atlantic Beverage May 2006 – July 2009
Deliver beverages to retail locations and restaurants. Follow all safety guidelines to maintain a safe work environment on the road and while delivering merchandise. Able to work at a face pace and lift 50+ lbs. repeatedly. Follow routes and time schedule accurately as well as load, unload, prepare, inspect and operate delivery vehicle. Deer Park February 2000 – May 2006
Provide world class customer service while delivering water to residential and commercial locations. Expand product portfolio within existing accounts, adhere to pricing guidelines, manage account information, and work safely.
Education
Paul Laurence Dunbar 1986-1989
High School Diploma
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