Walgreens

JѢљіђ Dђћѡќћ

Corydon, KY ***** • 270-***-**** • **************@*****.***

Professional Summary

Knowledgeable and dedicated customer service professional . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skills

Optimizing Efficiency

Inbound and Outbound Calling

Professional telephone demeanor

Good listening skills

Administrative support

Creative problem solving

Retail store support

Work History

Forklift Operator/ Material Handler, 01/2019 to 02/2021 Dana Inc – Henderson, KY

Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.

Verified functionality of forklifts through performance of preventative maintenance and effective troubleshooting of malfunctions.

Inspected equipment for defects and performed repairs or maintenance tasks. Changed out forklift batteries and connected batteries to battery charger. Packed items into appropriate containers for shipment. Communicated with floor managers to determine merchandise placement. Received cargo by lifting and moving it using hand trucks and pallet jacks. Unloaded and stacked materials by raising and lowering lifting devices. Worked in team environment to maintain high levels of productivity. Transported goods between warehouse locations according to shipment and storage needs. Customer Service Associate, 01/2007 to 07/2007

Walgreens – Henderson, KY

Informed customers about special promotions and provided detailed information for various products.

Developed community reputation through commitment to customer satisfaction and strong client relationships.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Offered advice and assistance to customers, paying attention to special needs or wants. Emergency Room Reception, 01/2001 to 10/2005

Methodist Hospital Henderson, KY – Henderson, KY

Collected basic samples, labeled specimens properly and transferred to laboratory for testing. Safely transported patients by wheelchair, stretcher or bed to other units. Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs.

Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.

Liaised between nurses, physicians, patients, and visitors. Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.

Safety/ Security Officer, 01/2001 to 10/2005

Methodist Hospital Henderson, KY – Henderson, KY

Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints. Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Monitored employee activities, confirming compliance with security regulations. Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.

Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Reviewed camera and system feeds and alerted proper respondents regarding discrepancies. Reported suspicious activities and persons to law enforcement. Reviewed both security camera footage and live feeds to spot trespassers and criminal activity. Patrolled and monitored premises in company vehicle, on bicycle and by foot. Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Contacted law enforcement in case of unauthorized persons, documents and materials. Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Guided periodic property safety inspections and oversaw remedial action for potential hazards.

Participated in staff meetings, special events and professional development activities. Reported irregularities such as fire and safety hazards to maintenance. Education

05/1981

Henderson County Senior High - Henderson, KY

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