Yvonne C. Black

Detroit, Michigan

*** - ***-****

adxcvq@r.postjobfree.com

Experience Operations Administrator with several years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, helping customers resolve concerns and more importantly making sure concerns are handled quickly

Experience:

CDI Corporation, Administrative Assistant, Operations Administrator

03/ 2005 - 12/2018

Edited and formatted customer's resumes

Wrote ads for various job boards

Trained and mentored new employees on correct processes and procedures

Handled multiple phone inquiries per day

Facilitated and participated in Monthly and Quarterly meetings

Achieved 97% average on yearly evaluations year after year

Skills

Fluent in Microsoft Outlook, MS Word

Advanced proficiency in MS Excel

Typing speed 60+ wpm

Proficient on Outbound and Inbound calls

Education:

Western Michigan University

Business Administration