Customer Service Tour Guide

Izolda Sabrina Mihaly

480-***-**** ******@*******.*** Tucson AZ, 85746

Education:

The University of Arizona Majoring in Criminal Justice Studies Minoring in Spanish and Psychology

Expected Graduation Date: May 2024 GPA 4.0

Skills:

Leadership Experience Communication Skills Interpersonal Skills Self Motivation

Problem Solving Abilities Organizational Know How Empathy Work Ethic Time Management

Trilingual: English, Spanish, Persian Public Speaking & Presentation Community Focused Job Experience:

Blue Chip Leadership Team Leader Preceptorship, University of Arizona — Blue Chip Leadership First-Year Experience - August 2020 - Now

● Volunteered for individuals and communities in need around Tucson.

● Cultivated the leadership skills necessary to keep projects on track and members productive. ● Coordinated a team of students in their first year; Aided them in navigating their college life and using their leadership skills

Old Main University of Arizona, Tucson, AZ 85721 — Student Recruiter/Campus Tour Guide: September 2022- Now

● I work as a tour guide to provide interested students and parents information about the university while providing a fun and personal experience giving my knowledge about the U of A

● I manage calls to inform students about their prospects at the U of A and congratulate them for their admission

DutchBros Coffee, Tucson, AZ 85716 — Barista: August 2022- November 2022

● I worked in a very fast paced environment while providing quality drinks and amazing personal connections.

● I learned to connect with customers while showing them how amazing our drinks were and how personable we can be, allowing them to come back and feel like part of a community.

BlackRock Coffee Bar, Mesa, AZ 85209 — Barista: February 2020 - June 2020; May 2022- August 2022; Seasonal work as well

● I worked in an environment that was constantly around different people and provided an experience that allowed them to not only enjoy the coffee and various drinks we were serving but also feel welcome and at home.

The Human Bean, Mesa, AZ 85207 — Barista: May 2021-August 2021 and Seasonal Work ● I worked in an environment where I had various conversations with people and made them have an amazing experience while providing them with a delicious drink.

● I learned to multitask as well as get everything done while still creating strong relationships with the customers

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