Data Entry Business Analyst

Steve Blanchard *****************@*****.*** 469-***-****

Objective: Seek to be part of a team working in a busy environment. Enjoy the challenge of working with a variety of people across teams to satisfy diverse customer needs and excel at strategic thinking while working in a demanding environment.

Job Skills: Business Analyst – Excel and database programming to support various businesses across multiple markets. Requirement gathering with diverse skill levels of stakeholders to create best solution designs. Able to work and talk with employees at their knowledge level. Worked on contract or directly with businesses in the financial industry, liquor industry, golf industry, high technology, and the cellular industry.

Technical Support – Supported various software packages in a Level 2 support position as well as during my self-employment and working in computer retail.

Financial Industry – Worked in the financial industry doing technical support and as a mortgage loan officer.

Database Programming and Management – Have designed, coded, and maintained multiple database applications for customers. Have used Access, dBase, SQL and Crystal Reports.

Management Skills – Hired and worked with teams of 35 people for data entry and data validation. Managed 20 people, in the cellular industry, from the DFW Metroplex throughout East Texas and Shreveport.

Computer Instructor – Have written and presented computer training to thousands of people as an instructor of college level classes, at computer retail stores, and for software manufacturers.

Experience: Blanchard Enterprises – 07/1987 – Current

Entrepreneur / Business Analyst Using excellent interpersonal skills work with various industries as a Business Analyst, database programmer, and computer instructor. Over 14 years consulting experience working with clients to define and deliver their programming and reporting requirements, including Fortune 100 companies.

Related Management Company – 8/2015 – 2/2016

Business Analyst Supported the Recruiting and Marketing departments. Reports went to all levels of the business. Created tools to generated needed reports on a daily, weekly and ad hoc basis using PeopleAnswers, Yardi, Google Analytics, Excel, Access, and Word.

Bank of America – 4/2011 – 4/2015

Level 2 Support Engineer Assist employees using mortgage applications within Bank of America. Supported an extensive set of software, approximately 135 different products, including Salesforce and Maximo. Responsible on major issues to setup and manage bridge line calls by bringing in all needed parties, internal and external. Write support or training documents for the team and Level 1 teams.

JP Morgan Chase – 1/2007 – 3/2008

Loan Officer Satisfied financial needs of credit challenged & FHA customers with home mortgage products.

Countrywide Home Loans – 07/2004 – 12/2006

Loan Officer Worked with all credit levels of customers seeking prime to low sub-prime loans. Member of the Million Dollar Sales Club.

Wireless Retail, Inc. – 09/2001 – 07/2004

Carrier Services Manager While I was managing the DFW market, it always exceeded corporate sales goals and was ranked in the top 5 out of 33 national markets. Voted Employee of the Month among 2300 employees.

Education: Stephen F Austin University – Bachelor of Arts Degree in History, Psychology and Art minors.

Six Sigma – Greenbelt Certification, 2014.

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