Customer Service Patient

Samira Yousfi

**** ****** ******, ******** *****, VA 23462

Phone: 757-***-****

E-mail: ********@*****.***

OVERVIEW

Dedicated, knowledgeable and meticulous pharmacy professional licensed in the state of Virginia. Adept at preparing and designing new formulas to enhance patient experience and maintain patient compliance. Proficient in recruiting, training and mentoring employees to improve productivity. Successfully communicate with patients, physicians, staff and management to enhance collaboration, ensure safety and increase customer/client satisfaction.

PROFESSIONAL EXPERIENCE:

CVS Pharmacy since august 2020:

- Advising on prescriptions to helping manage chronic and specialty conditions.

- Supporting the management, oversight and operation of all aspects within the pharmacy. This includes:

Patient Safety

Pharmacy Professional Practice

Regulatory Requirements

Quality Assurance

Customer Service

Personnel Management

Inventory Management

Financial Profitability

Loss Prevention

- Keeping customers and patients healthy through adoption and management of patient care programs.

- Motivate, inspire and develop the Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development opportunities and decrease knowledge gaps.

- Identify critical business opportunities and contribute to the development of meaningful solutions to drive growth and improve performance in the pharmacy.

Hague Pharmacy, Norfolk, Virginia 2019 – 2020

Independent pharmacy serving Children’s Hospital of the King’s Daughters

Clinical and Compounding Pharmacist / Staff Pharmacist

- Providing coverage of central pharmacy and satellite areas.

- Overseeing and ensuring appropriate utilization of medication automation, technology, and computer systems.

- Overseeing the management of medication inventories and the preparation and dispensing of patient-specific medication doses.

- Supervising technicians and interns practice by prioritizing their workload, organizing their work flow, and checking the accuracy of their work.

- Providing primary coverage of direct patient care programs with accurate, safe, timely, and appropriate medication therapy based on patient needs.

- Participating in pharmacy clinical programs and multidisciplinary teams.

- Collaborate with healthcare providers and decentralized pharmacy staff.

- Leading and facilitating assigned patient service lines and therapeutic areas and assuming responsibility for the outcomes of the pharmacy care programs.

- Successfully detailing doctors’ offices to promote additional pharmacy services.

Wal-Mart Pharmacy, Norfolk, Virginia 2012-2019

Staff Pharmacist/Interim Manager

- Providing pharmaceutical care to patients, including processing and accurately dispensing prescription orders, administering immunizations.

- Counseling patients regarding health care and prescription medication needs.

- Maintaining confidential information, maintaining controlled medication and required documentation.

- Modeling, enforcing, and providing direction and guidance to Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.

- Ensuring compliance with Company and legal policies, procedures, and regulations for assigned areas by analyzing and interpreting reports.

- Implementing and monitoring loss prevention and safety controls, overseeing safety, operational, and quality assurance reviews.

- Developing and implementing action plans, and providing direction and guidance on executing Company programs and strategic initiatives.

- Maintaining confidential information, documentation, and assigned records as required by Company policies, and local, State, and Federal guidelines.

Sentara Norfolk General Hospital and Bayside Hospital 2010-2011

Pharmacy Intern

- Worked closely with pharmacists for clarification of doctor’s order and patient’s cases.

- Participated in the evaluation of the inventory turnover of the inpatient pharmacy.

- Participated in the study of the use of BCG vaccine for bladder irrigation in the treatment of bladder carcinoma in situ.

- Maintained confidential information, documentation, and assigned records as required.

- Improved cost saving and limited the waste of drugs.

Sentara Norfolk General Hospital: 2006-2010

Pharmacy Technician

- My responsibilities includes delivering medications to nursing stations

- IV Preparations including TPN, and other IV’s

- Epic system experience

EDUCATION AND PROFESSIONAL QUALIFICATIONS

Pharmacist licensed with the Virginia Board of Pharmacy (License # 020*******,

01/04/2012).

Doctorate degree in Pharmacy, Pharmacy university, Rabat, Morocco

Master Degree of Health care administration (MHSA) from Strayer University (December 2012).

Pharmacy-based Immunization Delivery - 2012

BLS certification.

SKILLS

Strong communication and presentation skills (both verbal and written).

Excellent organizational skills and ability to work both independently and as a part of a team.

PowerPoint, Microsoft Word, Excel.

Fluent in English and French.

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