Support Specialist Administrator Associate
Resume:
****.**@*******.***
Acton, MA *****
Skills
Server and System Administration
Windows Administration
Vmware Administration
Cloud Administration
System Upgrades
Enterprise Technology
Troubleshooting and Maintenance
Performance Monitoring and Optimization
Hardware Installation
Disaster Recovery
Team Collaboration
Technical Troubleshooting
Amazon Web Services
Cloud Management
MCSE Certification
Project Management
Infrastructure Planning
Firewall Management
Education And Training
Bachelor of Science:
Computer Science
Sikkim Manipal University
Certifications
Microsoft Certified System Engineer (MCSE)
Microsoft Certified Solutions Associate
VMware ESX Server
ITIL Trained
Azure Administrator Associate,
PMPI Trained
Hari Gangappa
Summary
Over 15+ years' experience in IT field providing premier consulting and support services to different US based projects. 10 years' specialization in Virtualization, Windows and Citrix as an Engineer, SME and Consultant. 3 years in Azure cloud implementation and operations
Experienced in Data Centre Migration / Transformation and Optimization with successful completion of Data Centre Projects. Pioneered in Disaster Recovery and High Availability Solutions. Expertise in Infrastructure Solutions & Services, Capacity Planning to meet IT demands by leveraging Virtualization technologies. Expertise in Problem Management, Change Management, and Incident Management aligned with ITIL Framework and Project Management.
Experience
IBM / Kyndryl – Technical Services Professional
05/2018 - 03/2023
Managing Windows 2016, Windows 2012 Windows 2008, Windows 2003 server, Windows 2000 server, Windows NT and troubleshooting.
Deploying and configuring Vmware Products – ESXi, vCenter, vSphere and vSAN
Experience in supporting Windows, Hyper-V and VMware Infrastructure
Supporting Microsoft Cluster and NLB
Expertise in ITIL Service Management (Problem, Incident, Change)
Working on escalated P1 issues on Windows and Vmware.
O/S Deployments & Migrations
Perform support in all phases of installation, set-up, configuration, integration, testing, and troubleshooting of hardware, software and any other specified tools.
Patch management and patching servers. (WSUS/SCCM/Bigfix)
Patching and upgrades of VC and ESXi
Working with vendors Microsoft for Major issues with OS
Experience on Acronics backup
Managing File servers and Print servers.
Managing DFS
Working all the Hardware vendor (HP, Dell, IBM) for hardware failures
Managing the Citrix Environments, publishing application and managing access.
Strong troubleshooting skills in Windows/VMware
Creating changes for Infrastructure support.
Creating RCA's for the P1 issues.
Managing team of 25 administrators.
Monitor and provide reporting/metrics on all Windows Servers and Data Center resources.
Supporting VMware ESX - Vmware vSphere 4.0, 5.0 & 6.0, 6.5 (Compute)
Execute policies and standards, as they relate to IT systems and network security and protocols.
Experienced in ITIL Process implementation, Service Delivery, IT Governance and PMO Process.
Good understanding of ITIL V3 lifecycles and processes
Conducted process audits and furnished ITIL process owner support.
Review and recommend ITIL process improvements.
Experience in designing, implementing and migrating both on premises and cloud-to-cloud virtual servers (P2P, P2V, V2V, V2P)
Good knowledge on Compute and Networking for making Source DC to target DC Architectures and ease flow of IT infrastructure Migration Projects.
As a Migration and Discovery SME/Architect have very good knowledge on Discovery, Assessment and Migration and Transformations
Worked with migrations tools like Zerto, Carbonite, VMware vCenter Converter, Rackware, PlateSpin, HCX, SRM and Double Take.
Cloud Migrations Any to Any. (Azure, AWS and IBM Cloud)
Providing cloud solutions based on client requirements such as Discovery and Migrating workloads to Any to Any I.e local to cloud, Cloud to Cloud, Physical to virtual, Virtual to Virtual.
Creating and working on documentation: HLD, LLD, run books and other technical documents.
Cloud Migration and Modernization – Good exposure in handling technical teams & projects. Well-versed in handling Data Centre/Cloud Migrations and Transformations
Virtualization capacity planning, & implementations.
Data Centre migration Discovery, Design, planning & migrations.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated leadership by making improvements to work processes and helping to train others.
HPE - Delivery Consultant
04/2011 - 05/2018
Part of Migration team, which provides technical solutions and migrations to Clouds.
Handling team of 30 resources (Migration and Discovery SMEs)
Deployed Azure IaaS virtual machines (VMs) and Cloud.
services (PaaS role instances) into secure VNets and subnets.
Setup Azure Virtual Appliances (VMs) to meet security requirements as software based appliance functions
Managing the C7000 Blade Enclosures.
VMware Infrastructure ESX/ESXi 3,4,5,6 /vSphere and vCenter Installation, Configuration and Administration.
Configuring and management of ESX Cluster. (HA, DRS, vMotion, Storage vMotion).
Planning and Designing VMware vSphere and VMware VirtualCenter).
Installation, Configuration and maintenance of Hosted VMware products.
Design, Implementation, Testing and Deployment of VMware Infrastructure and Administration.
Virtual Networking(Virtual Switches, VM Kernel Ports) and Virtual Storage (Access Control and VMFS Datastores).
Creation, Management and Configuration of Virtual Machines, Clone and Templates.
High availability, Clustering, VMotion, Storage Vmotion.
Server Consolidation with VMware Converter (P2P and P2V Conversions)
Snapshot manager and restoring a snapshot.
Responsible for installing configuring and troubleshooting on 2003, 2008, 2012 and 2016 servers using enterprise standards.
Distributed File System Management.
Supporting Connected Data Protector application Servers
Migrating/new build of Virtual Machines on Hyper-V.
Microsoft Security Patch Management: Installing patches through HPSA and SCCM on windows servers.
Windows Cluster Administration.
Creating Problem Records and implementing changes and successfully closing Problem records.
IBM - Operational Lead Specialist
02/2008 - 04/2011
Handling Severity issues, creating RCA
Proficient knowledge of Microsoft Server OS, networking TCP/IP, DNS, WINS, and DHCP
Working as a L3 Server Support Specialist for Intel boxes and handling problem and change management Tickets based on severity levels
Managing 2000+ servers located at different locations worldwide over the WAN using Citrix Environment, Remote Desktop, Dameware and Reach Out applications.
Troubleshooting Hardware problems.
Managing Server compliance task on Windows 2000, Windows 2003 Servers & Citrix, Security health checks, Antivirus status & Security Patch deployment.
Incident, Change and Problem Management.
Ticketing tool – Remedy, Manage Now, Service Center and Maximo
Cluster Administration
Handling responsibility of Backup through TSM and Netbackup. Implemented schedule backup plan.
Working on Group policy implementations, & user profile creations.
Managing the Antivirus server.
Technical Assurance for Servers.
Documentation and change required on servers for BAU.
Server commissioning / decommissioning
CITRIX Administration - User Login issues
Strictly following the Escalation Matrix defined. Ensuring the Problem and Change closure within the SLA norms.
Experience administering VMware virtual server host systems administration and support in a large scale, highly available 24/7 environment. On call support and disaster recovery planning and support is required.
Managing VMware infrastructure
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