adxcsr@r.postjobfree.com

351-***-****

Acton, MA *****

Skills

Server and System Administration

Windows Administration

Vmware Administration

Cloud Administration

System Upgrades

Enterprise Technology

Troubleshooting and Maintenance

Performance Monitoring and Optimization

Hardware Installation

Disaster Recovery

Team Collaboration

Technical Troubleshooting

Amazon Web Services

Cloud Management

MCSE Certification

Project Management

Infrastructure Planning

Firewall Management

Education And Training

Bachelor of Science:

Computer Science

Sikkim Manipal University

Certifications

Microsoft Certified System Engineer (MCSE)

Microsoft Certified Solutions Associate

VMware ESX Server

ITIL Trained

Azure Administrator Associate,

PMPI Trained

Hari Gangappa

Summary

Over 15+ years' experience in IT field providing premier consulting and support services to different US based projects. 10 years' specialization in Virtualization, Windows and Citrix as an Engineer, SME and Consultant. 3 years in Azure cloud implementation and operations

Experienced in Data Centre Migration / Transformation and Optimization with successful completion of Data Centre Projects. Pioneered in Disaster Recovery and High Availability Solutions. Expertise in Infrastructure Solutions & Services, Capacity Planning to meet IT demands by leveraging Virtualization technologies. Expertise in Problem Management, Change Management, and Incident Management aligned with ITIL Framework and Project Management.

Experience

IBM / Kyndryl – Technical Services Professional

05/2018 - 03/2023

Managing Windows 2016, Windows 2012 Windows 2008, Windows 2003 server, Windows 2000 server, Windows NT and troubleshooting.

Deploying and configuring Vmware Products – ESXi, vCenter, vSphere and vSAN

Experience in supporting Windows, Hyper-V and VMware Infrastructure

Supporting Microsoft Cluster and NLB

Expertise in ITIL Service Management (Problem, Incident, Change)

Working on escalated P1 issues on Windows and Vmware.

O/S Deployments & Migrations

Perform support in all phases of installation, set-up, configuration, integration, testing, and troubleshooting of hardware, software and any other specified tools.

Patch management and patching servers. (WSUS/SCCM/Bigfix)

Patching and upgrades of VC and ESXi

Working with vendors Microsoft for Major issues with OS

Experience on Acronics backup

Managing File servers and Print servers.

Managing DFS

Working all the Hardware vendor (HP, Dell, IBM) for hardware failures

Managing the Citrix Environments, publishing application and managing access.

Strong troubleshooting skills in Windows/VMware

Creating changes for Infrastructure support.

Creating RCA's for the P1 issues.

Managing team of 25 administrators.

Monitor and provide reporting/metrics on all Windows Servers and Data Center resources.

Supporting VMware ESX - Vmware vSphere 4.0, 5.0 & 6.0, 6.5 (Compute)

Execute policies and standards, as they relate to IT systems and network security and protocols.

Experienced in ITIL Process implementation, Service Delivery, IT Governance and PMO Process.

Good understanding of ITIL V3 lifecycles and processes

Conducted process audits and furnished ITIL process owner support.

Review and recommend ITIL process improvements.

Experience in designing, implementing and migrating both on premises and cloud-to-cloud virtual servers (P2P, P2V, V2V, V2P)

Good knowledge on Compute and Networking for making Source DC to target DC Architectures and ease flow of IT infrastructure Migration Projects.

As a Migration and Discovery SME/Architect have very good knowledge on Discovery, Assessment and Migration and Transformations

Worked with migrations tools like Zerto, Carbonite, VMware vCenter Converter, Rackware, PlateSpin, HCX, SRM and Double Take.

Cloud Migrations Any to Any. (Azure, AWS and IBM Cloud)

Providing cloud solutions based on client requirements such as Discovery and Migrating workloads to Any to Any I.e local to cloud, Cloud to Cloud, Physical to virtual, Virtual to Virtual.

Creating and working on documentation: HLD, LLD, run books and other technical documents.

Cloud Migration and Modernization – Good exposure in handling technical teams & projects. Well-versed in handling Data Centre/Cloud Migrations and Transformations

Virtualization capacity planning, & implementations.

Data Centre migration Discovery, Design, planning & migrations.

Prioritized and organized tasks to efficiently accomplish service goals.

Demonstrated leadership by making improvements to work processes and helping to train others.

HPE - Delivery Consultant

04/2011 - 05/2018

Part of Migration team, which provides technical solutions and migrations to Clouds.

Handling team of 30 resources (Migration and Discovery SMEs)

Deployed Azure IaaS virtual machines (VMs) and Cloud.

services (PaaS role instances) into secure VNets and subnets.

Setup Azure Virtual Appliances (VMs) to meet security requirements as software based appliance functions

Managing the C7000 Blade Enclosures.

VMware Infrastructure ESX/ESXi 3,4,5,6 /vSphere and vCenter Installation, Configuration and Administration.

Configuring and management of ESX Cluster. (HA, DRS, vMotion, Storage vMotion).

Planning and Designing VMware vSphere and VMware VirtualCenter).

Installation, Configuration and maintenance of Hosted VMware products.

Design, Implementation, Testing and Deployment of VMware Infrastructure and Administration.

Virtual Networking(Virtual Switches, VM Kernel Ports) and Virtual Storage (Access Control and VMFS Datastores).

Creation, Management and Configuration of Virtual Machines, Clone and Templates.

High availability, Clustering, VMotion, Storage Vmotion.

Server Consolidation with VMware Converter (P2P and P2V Conversions)

Snapshot manager and restoring a snapshot.

Responsible for installing configuring and troubleshooting on 2003, 2008, 2012 and 2016 servers using enterprise standards.

Distributed File System Management.

Supporting Connected Data Protector application Servers

Migrating/new build of Virtual Machines on Hyper-V.

Microsoft Security Patch Management: Installing patches through HPSA and SCCM on windows servers.

Windows Cluster Administration.

Creating Problem Records and implementing changes and successfully closing Problem records.

IBM - Operational Lead Specialist

02/2008 - 04/2011

Handling Severity issues, creating RCA

Proficient knowledge of Microsoft Server OS, networking TCP/IP, DNS, WINS, and DHCP

Working as a L3 Server Support Specialist for Intel boxes and handling problem and change management Tickets based on severity levels

Managing 2000+ servers located at different locations worldwide over the WAN using Citrix Environment, Remote Desktop, Dameware and Reach Out applications.

Troubleshooting Hardware problems.

Managing Server compliance task on Windows 2000, Windows 2003 Servers & Citrix, Security health checks, Antivirus status & Security Patch deployment.

Incident, Change and Problem Management.

Ticketing tool – Remedy, Manage Now, Service Center and Maximo

Cluster Administration

Handling responsibility of Backup through TSM and Netbackup. Implemented schedule backup plan.

Working on Group policy implementations, & user profile creations.

Managing the Antivirus server.

Technical Assurance for Servers.

Documentation and change required on servers for BAU.

Server commissioning / decommissioning

CITRIX Administration - User Login issues

Strictly following the Escalation Matrix defined. Ensuring the Problem and Change closure within the SLA norms.

Experience administering VMware virtual server host systems administration and support in a large scale, highly available 24/7 environment. On call support and disaster recovery planning and support is required.

Managing VMware infrastructure

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