Forklift Operator Customer Service
Resume:
Michael Burnham
Phoenix AZ *****
Summary: Flexible and dynamic individual. Strong customer service skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits in a fast paced teamwork environment. Self-motivator with high energy.
Work Experience:
Order Fulfillment Specialist
Think Goodness-Gilbert AZ
September 2012 to Present
Picker,Packer,Sorter,Unloader,Forklift Operator
CSR1
PNM-the power company of New Mexico-Albuquerque NM
November 2010 to December 2011
Duties included: Handle inbound call flow of 80+ calls per day
Provide excellent customer service to diverse group of customers
Maintain a 98% adherence goal
Provide payment arrangements as per company policy
Accept payments and provide alternate solutions
Collector 2
Citigroup INC-Albuquerque NM
May 2007 to November 2010
Duties included: Handle portfolio of first payment defaults
Collector whose Portfolio were 90 plus days deliquent
Accept and post payments
Maintain compliance with company policy
Respond to customer inquiries with enhanced customer service
Meet productivity standards as established by the company
Sr Staion Manager in charge of Customer Service
Hertz Rent a Car- Albuquerque Airport NM
October 1996 to May 2007
Duties included: Schedule staff coverage
Supervise and train new staff
Manage the fleet of cars and overall operations
Teach classes in Workforce Diversity, and Work Safety
Handle customer requests
Provide sales oriented service
EDUCATION
Bachelor's Degree In University Studies
University of New Mexico
December 1984
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