Service Representative Customer Support

Profile

Professional with a record of increased responsibility. Proficient in prioritizing

and completing tasks in a timely manner. Client focused with diverse industry experience including human services, telecommunications, banking, communications and administration. Enjoys working with diverse populations and learning new programs and processes. A team player that is attentive to detail. Excellent oral and written communication skills. Knowledgeable in Word, Excel, PowerPoint.

Experience

VOLUNTEER/INTERN, ELIZABETH HOUSE, PASADENA, CA —

2016-2017

Conducted intakes and assessments to provide the community with resources based upon individual needs. Provided caregiving assistance for expectant and postpartum mothers.

VOLUNTEER/INTERN, FOOTHILL UNITY CENTER, PASADENA, CA — 2015-2015

Assisted clients with social services references based upon their needs. Provided case management services to clients in need. Participated in food distribution services to those in need.

INFORMATION LIAISON, 211 LOS ANGELES COUNTY, SAN GABRIEL, CA — 2008-2011

Provided guidance and information concerning various service protocols and provisions. Shared knowledge concerning best practice of call handling. Provided support for all staff. Encouraged clients as well as provided them with information and referrals. Provided resources to callers in both emergent and non-emergent situations. Took on role as mediator and client advocate by providing agencies and clients with a neutral contact.

CUSTOMER SERVICE REPRESENTATIVE, CHARTER COMMUNICATIONS, IRWINDALE, CA — 2006-2006

Efficiently handled a high volume of incoming calls. Resolved customer’s inquiries and handled issues related to their Internet and video products. Provided information about products. Conducted both Internet and video troubleshooting. Assisted callers with billing matters and inquiries.

CUSTOMER SERVICE REPRESENTATIVE, WELLS FARGO, EL MONTE, CA — 2001-2001

Promoted Wells Fargo products and services to better meet the banking needs of customers.

Provided exceptional customer support and service. Handled a high volume of incoming calls from Wells Fargo customers and future customers.

Education

University of Phoenix, Pasadena, CA — 2018, Bachelor of Science in Human Services

John Muir High School, Pasadena, CA — 1986, Diploma

REFERENCES AVAILABLE UPON REQUEST

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