Program Assistant Tow Truck

Los Angeles, CA ***** 213-***-**** ***********@*****.*** Gender: Male WWW: Bold Profile

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MICHAEL DEVORE

Driver/Tour Guide

PROFESSIONAL SUMMARY

Over 20+ years of experience working in the community in several different capacities and leadership positions. My passion for working with people in their respective communities has allowed me to excel in building fundamental relationships between community organizations, surrounding business, and governmental agencies alike. I have coached multiple sports at the High School and recreation youth level(Little League, AYSO,Pop Warner). Rolemodeling and providing counsel to troubled youth and developmentally chal has afforded me the opportunities to connect with the people. I love people, people love me. I am a champion of CHANGE

SKILLS

Leadership

Passion

Passenger Security

Transporting Passengers

Behavior Management

Defensive Strategies

Risk Assessment

Team Building

Service Dispatching

Transportation Logs

Safe Driving Practices

WORK HISTORY

RIDESHARE DRIVER 09/2016 to Current

Uber And Lyft, Los Angeles, CA

Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

Responded to passenger concerns and complaints politely and professionally.

Assisted passengers with loading and unloading luggage for enhanced customer care.

Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.

Followed applicable traffic regulations and traffic laws.

Pointed out landmarks and other points of interest to passengers.

Safely completed over 12,000 rides on the UBER & Lyft platforms

PRIVATE SECURITY CONTRACTOR 07/2007 to Current

Secure 365, Los Angeles, CA

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Wrote detailed reports of all security breaches and investigations.

Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Acted quickly during emergency situations to reduce opportunity for damage and injury.

Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Worked independently and collaboratively to resolve urgent issues to protect lives and property.

DRIVER/TOUR GUIDE 03/2011 to 02/2015

Premiere PediCabs, Washington D.C.

Provided guided sight-seeing tours on 3 wheeled pedal cab around Washington D.C's National Mall and Tidal Basin areas

Worked 8-12 hour shifts outdoors year round in a myriad of weather conditions

Provided destination rides for patrons at several major sporting venues/events and concerts along the eastern seaboard from Massachusetts to Florida

Established positive relationships with tour members through fun and engaging conversation.

Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.

Shared historical and cultural context to keep tour informative and provide more profound understanding of area.

Planned and executed efficient tour routes by using maps and other navigational tools.

Checked tour vehicles for cleanliness, safety and functionality.

Provided information on various sites throughout area, relaying little-known stories to provide interest.

ACCOUNT MANAGER 09/2009 to 12/2010

1st Choice Towing & Recovery LLC, Baltimore, MD

Facilitated all hiring and training protocol for new and current employees

Secured private property impound contracts from local merchants, churches, and property management companies

Secured auto recovery contracts from banks, finance corps, and local auto dealerships

Utilized up to date skip tracing methods to recover 25-50 autos a month

Provided 24/7 on-call dispatch services for company's growing service call department in upwards of 75-125 calls a day

Operated both wheel lift and flatbed tow truck variations during weekend and peak hours to handle volume overflow

COMMUNITY CARE WORKER 10/2007 to 09/2009

Diverse Journeys, Van Nuys, CA

Diverse Journeys Los Angeles, CA

Assisted developmentally disabled adults with their daily living needs and activities to include but not limited to: meal

prep, banking, grocery shopping, transportation to medical appointments and social function

Served as role model to clients

Maintained a daily log of documented target behaviors, food & medicine consumption, and client staff/activities

Developed and implemented programs to meet social service needs of the client community.

Liaised with community members, recommending resources and programs.

Produced crisis management and intervention plans for clients in need.

Assisted in implementation of community support services in alignment with needs.

Supported clients in developing goals and social skills, improving individual wellness and productivity.

Counseled patients on health-related topics and lifestyle changes for improved well-being.

PROGRAM ASSISTANT 10/2004 to 06/2007

Hillsides Education Center, Pasadena,CA

Assisted the center director with the daily operations of the non-public school that included:

Monitoring classrooms,managing classroom staff and students within the guidelines of school policy .

Performed as an integral member of the Behavior Management/Treatment Team that serviced the educational and mental health needs of the 110 SED( Severely Emotionally Disturbed)students ages 6-18

Worked in 1:1 capacity with the most behaviorally challenged and combative students while maintaining the objective of assisting them through crisis intervention to eventually transition them back to their classrooms as positive members of their school community

YOUTH COUNSELOR/ ASST.SUPERVISOR 01/2001 to 04/2004

Optimist Youth Homes & Family Services, Los Angeles, CA

Assisted and role modeled for 18-20 adjudicated male youth ages 13-19 in following program guidelines while residing in a very intensive therapeutic residential treatment facility

Performed administrative task to include but not limited to: caseload management, therapeutic/behavioral group facilitation, ordering unit supplies

Monitored resident youth while attending school and during completion of daily dorm clean up

Transported youth to and from court dates and medical appointments

Assisted in supervising team of 12 staff members in daily operations of residential dorm unit ensuring efficiency and safety of unit at all times

Adapted counseling techniques to best suit individual needs of each client.

Facilitated workshops and classes on anger management, life skills and drug and alcohol prevention.

Supported individuals dealing with mental health and emotional issues.

Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.

Assisted youth in developing problem-solving and communication skills to support stress management.

EDUCATION

Kaplan University

Sociology; B.A. in Sociology, Sociology

92 credit units have been completed towards my bachelor degree

United States Army Quartermaster School; Petersburg, VA, Petersburg, VA, United States

Automated Logistics Specialist, 08/1993

CUSTOM

Activities and Honors

Developed and fostered a series of entrepreneurial workshops in cooperation with the Pasadena Unified School District that was geared toward high school level level students interested in Fashion Design & Merchandising (John Muir High School)

Award recipient - Was awarded the Presidential Service Award for Outstanding Community Service 1998 while serving as site coordinator for UECC/Americorps Mentoring Program ( Longfellow Elementary)

Coached several girls basketball and soccer teams as a volunteer for LA Recreation & Parks over the past 15 years

LANGUAGES

English

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