Support Analyst Computer Teacher
Resume:
George Petrunchio
Westwood, New Jersey 07675
***********@*******.***
OVERVIEW:
Experienced technical support analyst with regard to Windows and Macintosh platforms.
Effectively managed the configuration, deployment, support and maintenance of numerous desktop and laptop computers.
Experienced in a variety of environments including ecommerce, media, publishing, educational, medical services, and retail industries.
Aptly managed a comprehensive upgrade of all media departments, (within allotted time and budget) in a large corporation to Windows 10 and Macintosh OS X operating systems with zero unresolved issues at completion.
Provided strategic direction on processes to improve issue resolution times by as much as 30% per event.
Proven ability to interact effectively with all levels of administration, end-user community, co-workers and clientele.
EXPERIENCE:
Computer Services - Westwood, New Jersey September 2009 - Present
Technical Support Analyst
Engage, deploy and support team environments running varied configurations of several thousand desktop, thin clients and laptop computers involving various Windows settings. Clients include Unisys, Unilever, KPMG and United Artists.
Configure, install and support hardware and software for desktop and laptop computers running Windows 7, Windows 10 and Mac OSX.
Experience providing support to iPhones, smartphones and other mobile devices.
Setup and support Microsoft Office Suites, Adobe Creative Suites, and various e-mail clients.
Set up and configuration of printers, scanners, LAN’s, and wireless networks.
Familiar with Active directory.
Conversant to contractual agreements / SLAs while maintaining information security standards both internally and at the client level
Provide hardware component replacement of desktop and laptop computers.
Instruct and support end-users in various software and hardware functionality.
Implement image creation(s)/system backups, remove outdated units and install new computer equipment. (move/add/change)
Decommissioned outdated equipment. Verify/Add asset tag information.
Liberty Travel, Incorporated - Ramsey, New Jersey February 2001 - September 2009
Technical Support Analyst
Successfully completed comprehensive upgrade of all media departments to Macintosh OS X and Microsoft Windows 7.
Managed all computer issues pertaining to Media, Art, Advertising, and eCommerce departments.
Provide first line technical support to “Executive Row” personnel.
Troubleshoot software and hardware issues on desktop and laptop computers.
Possess extensive “hands on”, telephone and VPN end-user support.
Retain proficient level knowledge of font and digital image management.
Actively install and support peripherals including high-end printers, scanners, digital drives, and servers.
Knowledge of Active Directory
Performed image creations/system backups, removal and installation of new computer equipment. (move/add/change)
Decommissioned outdated equipment. Verify/Add asset tag information.
Medical Economics/ - Montvale, New Jersey August 1997 - February 2001
Thomson Healthcare
Technical Analyst
Managed conversion/repurposing of PostScript files of publications such as the Physicians’ Desk Reference, to HTML for use on web sites such as WebMD.
Developed curriculum and instructed large body of staff in HTML and desktop publishing.
Designed and implemented project to improve productivity of the design department by 10%
within 9 months resulting in exceptional savings to the company.
EDUCATION
Pacific Western University - Los Angeles, California May 2002
Master of Science
Major: Computer Science and Information Systems
CompTIA - A+ Certification March 1999
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