Customer Service Lineman

NICK BRANNOCK

ENTREPRENEUR/MACHINE INK LLC

PERSONAL PHONE: 505-***-****

BUSINESS PHONE: 505-***-****

EMAIL: *************@*****.***

Embracing solutions, Not excuses. I

believe communication is critical in a

well-oiled machine. Always put forth a

professional attitude and a significant

ability to be a team player. Over the

years, I’ve gained a wealth of

knowledge in many fields. Most recently,

I’ve mainly traveled the country,

intercity and remote locations working

on both the A&E side and construction

side of telecommunications. To better

understand in later years the overall

general construction, elevated heights

of 500+ feet. Proud member of the IBEW

(International Brotherhood of Electrical

workers): high voltage Transmission,

Distribution, and substation electrical line

work. My roles have varied in different

types of aerial construction including

but not limited to: MICROSOFT, EXCEL,

WORD, POWERPOINT, OUTLOOK, TEAMS,

WINDOWS 11, ADOBE, ZOOOM, PRETRIP

INSPECTION VIA ZONAR, RAKEN REPORTS AND

SEVERAL OTHERS.

EDUCATION

High School Diploma

2016-2017

Associates Degree

Business Management, Marketing, and Related Support Services 2021-2022

WORK EXPERIENCE

Machine Ink LLC [Owner]

2020–Current Owner/Founder Locksmith Home & Auto Emergency Roadside and Rapid Response Vehicle Transportation/Towing

Repair and installation of locks, Key cutting and programming

Providing 24-hour emergency service, multitasking, answering calls qualifying customers for billing coordinating what services will be needed while scanning inventory

Roadside assistance/towing

Responsible for all aspects of business ownership

Strong focus on completing work safely, quickly, and efficiently Live Ops [Live Operator Specialist]

Oct 2021- present [Currently seeking new clients (Part time)]

Answering technical questions for customer

Troubleshooting program/systems issues

I am working on multiple contracts at a time as an independent contractor

Customer service with all related issues

Spectrum Services Inc. Telecommunications [Foreman] August 27th, 2022- December 19, 2022

Worked closely with upper management as a consultant on how to manage crews to be more self-reliant and ensuring no recordable incidents

Structural upgrades

T-Mobile new builds, Colocation

Beacon [Lead Field Security Engineer]

January 5, 2022- July 17, 2022

Was brought on board for the initial startup of Beacon Communications in the DSW

Completed 4 major projects for Presbyterian and University of New Mexico Hospital (UNMH)

Pulling wire, installing new devices, decommissioning old devices, integration of new software, testing systems throughout, final inspections

Appointed to educate and instill core values for all new employees on how to troubleshoot and test devices and equipment the nurse call/alarm system for the entire state of new Mexico’s presbyterian hospitals and clinics also (UNMH)

Uber Technologies, Inc. [UberEATS Driver]

November 2020- May 2021

Completed on-time deliveries by choosing the best, most efficient routes.

Strong attention to detail on customer orders and time management.

Quickly and accurately respond on short notice

Worked extended hours at a high level of efficiency.

Actively communicated with customers and merchants.

Multi-tasked in a pressured environment

Wilson Construction Co. [High Voltage Lineman]

May 2020 - September 2020 Apprentice Lineman

Installation of distribution poles in hot primary 3 phase circuits

Installation and decommission of 3 pot banks, capacitor banks, SCADA switches Phase in transformers

Relocation of customer service while keeping energy on ADDITIONAL EMPLOYERS

American Power September 2019 - Feb 2020 [Lineman] Sturgeon Electric Company March 2019 - September 2019 [Lineman] Summit Line Construction June 2018 - March 2019 [Lineman] Wilson Construction Feb 2018 - June 2018 [Lineman] September 2017 - Feb 2018 [Groundman]

Broken Arrow Communications April 2015 – December 2017 [Foreman] Whitson Inspection Services Inc. November 2014– April 2015 [TowerTech] Tetra Tech Construction Wireless Division January 2014- November 2014 [Foreman] Tower Comm Technologies September 2012- January 2014 [Lead Inspector] Survey & Engineering Division March 2013- Dec. 2013 [Structural Survey Inspector] Hertz Rent a Car April 2010 – September 2012 [Sales Representative] QUALIFICATIONS/CERTIFACATIONS

OSHA GC (GENERAL CONSTRUCTION) 10HR

OSHA ET&D (ELECTRICAL TRANSMISSION & DISTRIBUTION) 10HR DL CLASS A CDL (COMMERCIAL DRIVERS LICENSE)

ARIEAL MANBASKET

CONFINED SPACE TRAINING

EXO THEMIC WELDING (CAD WELDING)

COMPATENTE RIGGER & REGGING PROCEDURS

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