Support Representative Sales Associate

SARABJEET SINGH

*** ******** *****, *** ***, Etobicoke, 647-***-**** *******************@*****.***

Profile Summary

Result-oriented college graduate in leadership and communication skills.

Organized Network Associate with three years of experience in network administration. Core competencies include creative thinking, multitasking, punctuality, and teamwork as well as excellent time management skills. Handle any task with accuracy and efficiently.

Diligent, responsible, and highly determined professional, recognized for possessing diverse technical skills and leadership qualities along with strong testing, problem-solving and analytical abilities, knowledge of TCP, DHCP, DNS Network Security including Intrusion Detection Systems (IDS), Highly motivated team player who represents the team with the ability to generate and articulate impactful ideas.

Proficient in Microsoft office including Word, PowerPoint and Excel, Knowledge of MATLAB, Multisim, VHDL software, Linux (Ubuntu OS), Knowledge of Beagle bone kit, Raspberry Kit, and Optical Fiber Communication, as well as knowledge of DTH installation.

Proficient in Microsoft office including Word, PowerPoint, and Excel.

Responsible for ensuring the smooth running of the quality department, whilst ensuring that departmental targets and delivery schedules are met.

Academic Achievement: graduated with Electronic and Communication – Technical Degree.

Education

Wireless Networking – PG Diploma

Lambton College - Mississauga, ON

Coursework included: C++ language, MATLAB, Multisim, SQL, VHDL Design, Digital Electronics, Digital

Signal Processing and Design, Embedded Mathematics and Design, Wireless Protocol, Project

Preparation, Workplace Diversity, Ethics and Values, Work on Beagle bone and Raspberry Hardware kit,

Final Project IoT based Gas Leakage Detector. Network Security including Intrusion Detection Systems.

Bachelors in computer application - Graduation Degree

Sunrise University India

Coursework included: C-language, MATLAB, Database Management System, Network Analysis, Human Resource Management System, Antenna, Digital Signal Processing, Signal and System, Optical Fiber Communication, Telecommunication Protocols, Wireless and Satellite communication.

Work Experience

BANK OF MONTREAL Oct 2021- Apr 2023

Technical Analyst

Responsible for day-to-day support to Computer Hardware & Software’s.

Support production issues, including diagnosis of Microsoft Windows Operating Systems. Mac, Android OS,

Tablets and Printers.

Perform installation and maintenance on IT related equipment to ensure ideal uptime of each item.

Organize, coordinate, and follow through to completion IT-related activities to support upgrades, expansions, replacements.

Provide technical support through chat, email, and phone consultations by triaging and resolving issues across all areas of our products.

Completing more complex high priority/escalated client support tickets

Resolve issues for clients via phone, in person, or electronically.

Recommend hardware and software improvements.

Track customer issues and resolutions

Nordia

Technical Support Representative Mar 2020- Oct 2021

Execute IT security operations processes and procedures, and support IT technical teams.

Interact with Legal, Risk and Compliance and the corporate Incidence Response Team (IRT)

Provide technical support to staff & resolve all incoming IT tickets in a timely manner.

Support our team in configuring and maintaining computer systems, including hardware, system software, and applications.

Provide Service Desk technical support to users either via phone, email or desk side as required.

Build relationships with customers both in person and over the phone.

Provide advanced troubleshooting for all types of technical inquiries, service requests, and issues involving computers, network, smartphones/tablets, enterprise applications/systems.

Contribute to team innovation through ideas for process improvement and efficiency.

Develop, implement, and/or participate in the preparation knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements.

Ensure that all systems, applications change, or upgrade requests are escalated for approval.

Create and implement PC/Laptop images to meet the changing corporate environment and streamline the build process.

Assist in deployment, administration, and support for corporate laptops/desktops/phones.

Gatestone & Co. Nov 2018- Mar 2020

Information Security Analyst

Perform manual triaging of triggered alerts to identify potential security incidents and threats.

Monitor security alerts in various IT and OT assets within operational environments.

Perform manual triaging of triggered alerts to identify potential security incidents and threats.

Document true positives and initiate incident response as needed.

Perform host and network data collection for incident response.

Analyze collected evidence and reach objective conclusions.

Lead individual stages of incident response as needed.

Collaborate efficiently with internal and external stakeholders.

Document incident response workflow and maintain chain of custody for collected evidence.

Compile post-incident report and present evidence and documentation to executive and legal teams, and law enforcement agencies as needed.

7 eleven convenience store- Toronto

Customer Service and Sales Associate

Supervising the store and ensuring inventory management.

Ensure prompt reconciliation of store operations paperwork.

Ensure prompt, efficient, and courteous guest service.

Maintain a clean, guest friendly environment in the store.

Assisting team in cycle counts and replenishment process.

Indian Oil Corp Ltd. Delhi, INDIA Software Analyst

One-year contract position to consult with client regarding new business system implementation. Worked on team with five other contractors. The system was successfully released in 2014, with minimal downtime or technical issues since the initial release.

Worked on-site with client to analyze needs across sales, customer service, administrative, and departments.

Contributed to design proposals presented to clients for verification and approval.

Implemented code using primarily C++ and Java to address solutions for client.

Created testing plans to resolve issues quickly and effectively.

References: - Available on request.

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