Enrollment Specialist Records

`ALICIA ATKINSON

Conyers, GA *****

**************@*****.*** 678-***-**** https://www.LinkedIn.com/in/aliciaatkinson1

PROFESSIONAL SUMMARY

Detail-focused, Collaborative, and innovative professional excelling in attention to detail and interpersonal communication. with knowledge in data warehousing, process validation, and business needs analysis. 8 years of customer service experience, and 5 years of healthcare industry experience. Proven to understand customer requirements and translate them into actionable project plans. Dedicated and hard-working with a passion for Big Data. Expertise in various medical software and Microsoft Office applications, databases, data governance, analysis, management, and visualization. Demonstrated skills in project management and technical knowledge in Java, SQL, and Power BI. Life-long learner looking to join a company that I can learn from and gain longevity.

Technical Skills: MySQL, SQL, Java, Power BI, Canva, Microsoft Office Applications (Excel, Access, Word, and PowerPoint), Customer Relationship Management Software CRM, Reltio, Master Database Management Software MDM, Cloud Computing; Amazon Web Services, AWS Workspaces, Data Harmonizer.

Medical Software: Epic, Greenway Prime Suite EHR, Citrix, Argus, RX Connect Pro, RX Nova Connect, OMS, OneKey.

SKILLS

ETL

Data Collection Management

Business Management/ Business Operations

Data Quality

Statistical Analysis

Medical Records

Data Visualization and Presentations

Database Programming and SQL

Interpersonal Communication

Analytical

WORK HISTORY

Data Governance/Data Steward IQVIA (Contract/Temp)

January 2023 – Current

Exceeded expected goals, production rate and metrics compared to my peers (team of 14) while working on Data cleaning, data extraction, transformation, and loading (ETL), to improve the accuracy of physician data and product management in relation SAS to Takeda Pharmaceutical Company

Assessed and improved the quality of pharmaceuticals, Physicians, and Organizations Data (B2B)

Utilized Excel workbooks and formulas .

Attention to detail, and a combination of IQVIA tools in biotech and life science, such as data harmonizer and reltio Master Data Management software MDM, CTM, visualizations, and spreadsheets to accurately review and verify data.

Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of the best placement for needed resources.

Utilized One Key and OMS within AWS Amazon Web Services/ Amazon Workspaces for cloud computing and additional clinical research.

Domestic Engineer Self-Employed

July 2021 - December 2023

Advanced training in alternative dispute resolution and excellent communication skills

Strong emphasis on time management, accounts receivable, accounts payable, and tracking inventory

Taught children various abilities and notions and Prepared nutritious meals daily.

Demonstrated an understanding of the organization’s systems hardware and software processes

Assigned as well as scheduled housekeeping duties to household members according to their capabilities.

Registration Associate (PRN/Temp) Children’s Healthcare of Atlanta

March 2021 - September 2021

Excelled with Epic systems and CRM Customer Relationship Management software EDI applications such as MMIS programs/systems within emergency department.

Assigned within healthcare administration, successfully mentored a new hire during my first month on the job, which displayed leadership and that I am a fast efficient learner and trustworthy.

Provided a calm work atmosphere in a fast-paced environment while working under pressure.

Followed and maintained company HIPAA compliance expectations and regulations.

Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.

Evaluated Epic systems and other medical applications and supporting documentation for completeness, validity, and compliance with applicable regulations.

Claims Processing/DBA/Enrollment Specialist Conduent Inc; TTEC; Humana Inc. (Temporary/Contract)

March 2020 - February 2021

Provided exceptional conversational and problem-solving skills regarding health insurance policies and medical claims.

Followed company guidelines and procedures regarding HIPAA compliance and privacy.

Verified data, documents, and files with multiple extraction tools.

Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.

Tested programs and databases to identify issues and make necessary modifications.

Certified Nurse Assistant C&C Healthcare Services

January 2015 – December 2019

Created a positive impact on patients and patient families using integrity and compassion resulting in life-long companionship with patients/families.

Assured resident safety by providing a supportive and protective environment.

Assisted with vitals, activities of daily living - personal hygiene, and ambulation.

Followed resident assignment schedule, transferred residents, and answered call lights promptly.

Documented patient activities, clinical notes, and changes in behavior using paper charts.

Sales Associate /Manager Sears Department Store

October 2013 – August 2016

Received Employee of the Month Sep 2014, Received the OSHA Safety Award December 2013

The store branch held a Surprise Promotion party for me in November 2015

Successful in sales and business operations and Increased customer return rate through excellent communication and interpersonal abilities

First employee to re-code and organize a large wall of 100 different Jean styles (10 rows,10 columns) that had not been done in over 5 years, excelling in time management and organizational skills.

Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.

Trained new oncoming employees and lead a team of six.

Led staff meetings to discuss customer service and sales goals, operational problems, or procedural changes.

EDUCATION

Bachelor’s degree – Southern New Hampshire University General studies- Management Information Systems

January 2022 – February 2023

Relevant Coursework: Data Analytics, Database Administration, Financial Accounting, and Management Information Systems.

Data Analysis: Power BI Project Articulated business questions and objectives, data life cycle integration, data visualization, and analysis techniques. Created data plans for multiple projects. Utilized relational databases and Power BI to create Data Visualization that was used to compare student data and Presentations.

Database Administration: SQL Project using Oracle MySQL Retrieved records for customers who reside in Massachusetts, then identified their sales rep and the relationship of entities. Defined how cardinality is applied to the databases using data models. Compared and contrasted the different queries ran and how cardinality applied to them.

No Degree – Mercer University Bachelor of Science - Health Informatics

May 2020 – December 2021

Relevant Coursework: Database Design & Data Processing, Digital Logic/Programming, Information Technology in Healthcare.

Dean's List (Fall 2020, Spring 2021)

Research Project: on Java Code, EHR Development and Design. Created a Presentation of my own EHR system.

Excelled using Greenway PrimeSuite EHR and medical records for efficiency and accuracy

Microsoft Office Applications (Excel, Access, Word, and PowerPoint)

Associate of Science – Health Science – Healthcare Technology and Systems Ultimate Medical Academy

May 2018- May 2020

CERTIFICATIONS

HIPPA Compliance 2019; no expiration Ultimate Medical Academy

CPR/AED/First Aid 2020; exp. Nov 2023 National CPR Foundation

Certified Electronic Health Records Specialist 2020; expiration Oct 10, 2024, National Health Career Association

Microsoft Azure AI Fundamentals AI-900 June 2023(processing)/ Machine Learning ML

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