Implementation Consultant Customer

Melinda Patterson

**** ***** ****** *****

Louisville, KY 40258

502-***-****

*************@*******.***

OBJECTIVE

Initiative-taking with proven success building, leading, and retaining talented multidisciplinary teams implementing healthcare-based software. Adept at analyzing data and providing liaison scope between technical team and customer. Extensive SQL experience for querying data.

SKILLS

· Microsoft Office/Advanced/word/excel/Visio/PPT

· Communication · Leadership

· Project management · Customer engagement

· Budget adherence · Project documentation

· Confluence/Advanced · Salesforce/Advanced

· Jira/Advanced · Clarizen/Moderate

SQL query/Moderate Team building and employee retention

WORK HISTORY

The Craneware Group/Sentry Data Systems 4/2016-2/2023

Technical Resource Manager:

· Successful leader for staff of 32 engineers 100% remote. Implementation projects for 340B HRSA Program software, both for hospital split-billing and for retail pharmacies.

· Managed assigned IT projects and other projects as assigned to ensure adherence to budget, schedule, and scope of project. Reported weekly to Leadership on project status.

· Developed, maintained, and revised proposals for assigned projects including project objectives, technologies, systems, information specifications, timelines, and staffing.

· Set and tracked project milestones; managed and accounted for unforeseen delays, then realigned schedules and expectations as needed. Collected, analyzed, and summarized information and trends as needed to prepare project status reports, and forecasting.

· Managed technical resources in configuring system to customer specifications for contract pharmacy contract decisions.

·McKesson Provider Technologies 1/2013-3/2016

Sr. Implementation Consultant/Horizon

· Implementation Consultant with implementation and upgrades department.

· Liaison between customer and internal technical resource.

· SME for Relay health Patient Portal system with training to both customers and peers on end user engagement and user maintenance.

· Triage as part of level 1 triage for customer reported challenges.

· *Met on routine basis with development department for any enhancements or additional functionality for Patient Portal.

· Collaborated with customers to troubleshoot any challenges they were experiencing and documented those efforts.

EDUCATION

Swainsboro Technical

Graduated with credits to sit for NCLEX exam for Nursing.

Nova University Southeast FL

Miami, FL.

Completed PMP course with credits sufficient to sit for PMP exam.

ITIL V.2007 Strategic Leader level Certified

Apexus 340B Certified

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