Melissa Medlin Height

*** ******* *** ****** ** *7701

919-***-****

adxchd@r.postjobfree.com

Summary

Restaurant Professional with 14 years in FOH and BOH operations. Customer Service and Food handling expertise. Skilled at memorizing menu items and orders. Along with medical billing and coding. I also have been trained to be A PCA (Personal Care Assistant). Currently working in a factory setting as a package handler. I pride myself on adapting to a job and enjoying it

Skills

Highly responsible and reliable

POS System operations

Works well under pressure

High Volume Dining

Food ingredients expert

Experience

08/2001 to 09/2004 Franklin Regional Medical Center- Louisburg, NC as an Insurance Biller and Collector

Provided onsite training

Completed all companies insurance documents

Organized and coded all documents related to medical visit with due diligence

10/2004 to 11/2005 Active Medical Care Louisburg NC as an Insurance Biller and Collector for DME company and In charge of getting all Pre-Authorization for any DME needed.

●Billed Insurance companies for DME needs

● Followed up with all insurance companies for timely

payment for services/supplies provided

●Worked closely with patients and doctors to get

Pre-Authorization for any DME supplies needed

LEFT DUE TO IRS PADLOCKING BUILDING DUE TO

OWNERS NOT PAYIMG 10 YEARS WORTH OF TAXES

10/2005 to 08/2007 Ruby Tuesday- Henderson, NC as Server, Bartender, Shift leader, and night closer

Excellent Customer Service Skills

Use of POS System

Prepared all items for Salad Bar and garnishments

Handled large amounts of money

Team Player

LEFT DUE TO DEATH OF A CHILD

04/2009 to 07/2011 Benningans- Wake Forest, NC as a Waitress

Excellent Customer Service Skills

Use of POS System

Team Player

Took care of Customer Complaints

LEFT TO MOVE TO ANOTHER CITY COMMUTE WOULD

HAVE BEEN 2 HOURS THERE AND 2 HOURS BACK

09/2011 to 07/2013 Waffle House Hillsborough NC as a Waitress

Took orders from Customers and Called out orders to Kitchen Staff

Worked with High Volumes of Customers

Worked on a Manual Cash Register

Left for higher paying job

08/2013 to 10/2015 Bojangles-Hillsborough, NC as a Team member and Cashier

●Handled Large Amounts of Money and Cash Register

Called out orders

Handled High Volumes of Customer in Drive Thru

Lead Kitchen Staff with orders

Excellent Customer Service Skills

Left due to an illness

1/2017 to 12/2017 Bob Evans Durham NC as Kitchen Prep

Provide all the cooking and making of most of the food

Learned how to handled large number of orders at once

Did nightly inventory and pulled meats from freezer for the next day use.

Labeled all all products with a best used by

2/2018 TO 8/2018 Dunkin Doughnuts Hillsborough Rd Durham NC as a Cashier and Night Shift lead closer

Worked hard and well with the customer.

Counted the money at end of shift

Never complained when I was called in to help.

Prepped items needed for coffee drinks and food for the breakfast sandwiches.

Had several guest who only wanted me to make their drinks because I talked nicely with them.

Handled drive thru and front counter Cash machines.

Helped keep the store clean

Was a night shift leader who carried the keys to unlock door and was taught to set the alarm and disarm it also.

9/2019 to 10/2020 Bob Evans Brier Creek Raleigh NC as a Prep Cook

●Was contacted by my previous boss from the Bob Evans store in Durham and he asked me to come work for him at Brier Creek. He also offered 12$ an hour compared to the 9.75$ I was making at Dunkin Doughnuts.

●Was made into the kitchen prep manager and trained many kitchen preppers..

● Did daily inventory of items that we had or needed.

Also did paperwork of what was thrown away or sent back to kitchen as the customer was not satisfied with food.

● Also filled out paperwork for the other Kitchen prepers to slice, cut up, and kept the items that were used on front line stocked and ready for line cooks to use.

10/2020 to 11/19/2021 Wisdom Senior Care Durham NC PCA

Worked with many clients I’m their homes or in a retirement village or nursing home.

I am able to work a hoyer lift.

I prepare meals for the patients

Carry on conversations with the patient so they don’t have to stick to silence all day.

I do house work to keep the area clean.

I have taking several patients to activities that are available for them

Also remind patient to take their medication.

I have cleaned up the patient and dressed them then I return to their room to wash sheets due to an accident.

I care for my patients they remind me of my parents especially my Dad.. he was in a nursing home and they didn’t even help him eat nor changed his depends. I swore to myself I will find away to help people like my dad who was unable or too afraid to speak out because they are scared of the repercussions

02/2022 to 10/2022 Heavenly Buffaloes Markham Ave Durham NC

●work as a cashier at window. Took money and then took the orders that are went into kitchen

● I handled all money ..put together deposits and separate petty cash

● I handled customer complaints and also issued refunds as needed.

● Only the manager and myself are the only employees that are able to open safe no one else has the combination. Not even the guy who has been with company over 7yrs. They also call me when manager does not want to come in to meet with maintenance man or to unlock safe for the other employee to get money out of safe. I don’t get paid for that.

● I put all invoices from vendors in folders and also make out list to what needs to be ordered and made daily inventory list.

● I also get called in to work line or wish dishes for 5$ no tips ate included nor is my pay increase to minimum wage.

● I loan money to manager who never returned it. Also I was sick for 2 weeks with verified positive Covid still went to work due to the manager stating that I was going to lose my job only come stay out if found someone to cover but there was only 2 of us working the position and other employee had closed that night before at 1am and wasn’t able to cover me and work multiple 14 hr shifts. I texted manager told other employee couldn’t help so she shows up 6 hrs into my shift and cusses,yells, and embarrasses me in front of all employees and customers on how I should have just shut my mouth and dealt with having Covid and done my job. I left in tears and resigned.

12/2022 to PRESENT FedEx S Alston Avenue Durham Package Handler

● Unload packages from trucks to be scanned and sent out

to van lines for delivery

● Help put oversized or heavy packages on IC belt to be

Distributed

● Scan packages as they arrive

● Can unload a truck with 700 or more packages in 1 hr

Education: Biology East Carolina University – did not graduate. Greenville, NC

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