Data Entry Service Rep
Resume:
LATIA WALKER
*** ********* ** *** *, Dorchester, MA 02121 – 617-***-****
*************@*****.***
EXPERIENCE
SEPTEMBER 2021 – PRESENT
PATIENT ACCESS REP, beth israrel deconess medical center
●Schedule new/returning patient appointments
●Mailed out preps
●Responded to patients request on patient site
●Data entry
JULY 2021 – SEPTEMBER 2021
CUSTOMER SERVICE REP (CONTRACT), Commonwealth of Mass Division of Professional Licensure
●Data entry
●Sorting mail
●Copying
●Organize test packets
November 2020 – July 2021
PATIENT ACCESS REP (CONTRACT), beth israrel deconess medical center
●Schedule new/returning patient appointments
●Mailed out preps
●Responded to patients request on patient site
●Data entry
May 2017 – January 2020
MEMBER ENROLLMENT REP (CONTRACT MAY 2017-OCT 2017), Commonwealth of Mass Division of Professional Licensure
●Perform manual data entry and maintenance of membership data
●Provide superior customer service by serving as point of contact for ’paper’ member enrollment groups.
●Maintain on-going knowledge associated with the functionality of the enrollment processing system to make sound decisions that will not adversely impact processes downstream.
●Work closely with Sales to identify customer expectations and proactively implement processes and procedures to ensure customer needs are me
April 2016 – February 2017
CUSTOMER SERVICE REP (CONTRACT), tufts health plan
●Maintained detailed knowledge of all current Tufts Health Plan Medicare Preferred benefits and coverage options
●Responsible for accurate communication of Tufts information to all callers and other staff members
●Researched plan benefits and other documents to ensure accurate transactions
●Completed documentation in accordance with all regulatory, compliance, and departmental policies and requirements
EDUCATION
JUNE 2015
ASSOCIATES OF APPLIED SCIENCE IN BUSINESS ADMINSTRATION, purdue university (Formaly kaplan university)
3.81 GPA
Member of the National Society of Collegiate Scholars Club
Member of the Phi Theta Kappa Honor Society
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