Service Representative Customer

Marie Olguin

Customer Service Representative

505-***-**** *****.*********@*****.*** Los Lunas, NM 87031 CAREER OBJECTIVE

Dedicated individual with extensive experience providing excellent customer service. Well-versed in resolving customer complaints, improving customer experience, and developing customer relations. Skilled in active listening, problem- solving, and conflict resolution. Proven track record of consistently meeting and exceeding customer expectations. Results-oriented associate with background in customer service roles. Exceptional communication and problem-solving skills, with a proven track record of driving customer loyalty. Skilled in handling customer inquiries and complaints, providing accurate information and product recommendations, and managing client databases. A reliable team player with a demonstrated ability to build strong customer relationships. Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. EXPERIENCE

SENIOR CUSTOMER SERVICE REPRESENTATIVE, Albuquerque, NM Ferrellgas partners

• Used tools and resources to identify solutions to customer problems.

• Utilized CRM systems to log and track communications related to customer inquiries.

• Provided customer support by phone, email, or instant messaging. EDUCATION

BUSINESS CERTIFICATION IN BUSINESS, Albuquerque, NEW MEXICO National Business Academy, February 2012

SKILLS

Client Engagement Training And Development Inbound And Outbound Calling Stockroom Organization Customer Support Staffing Oversight Telephone Etiquette Credit And Debt Card Processing Customer Relations Multi-Line Telephones Call Auditing Quality Control Policies Billing Adjustments And Refunds Call Volume And Quality Metrics

Contact this candidate