Service Specialist Customer

DWIGHT LEMONT

Jackson, TN *****

901-***-**** – ******.******@*****.***

SUMMARY OF QUALIFICATIONS

Operations Manager and Military Veteran with proven experience in process improvement, training and development, and organizational leadership in the United States military and the private sector. I possess experience in aviation maintenance oversite and flight operations gained through 20 years of military service and extensive experience with project management, conflict resolution, customer service, quality control, and supply chain management. EDUCATION/TRAINING

Executive Certificate in Business Administration – Liberty University Master of Business Administration - University of Phoenix Bachelor of Science in Aviation Management - Embry-Riddle Aeronautical University Non-Commissioned Officer Training Course - United States Air Force PROFESSIONAL EXPERIENCE

Ingram Content Group - Jackson, TN 2022 - 2022

Operations Manager

Oversee product replenishment and customer picking operations, leading a group of supervisors and associated team leads committed to nightly completion of all assigned stocking and picking tasks. Working knowledge of demand planning and allocation of personnel to ensure nightly operations are completed promptly.

• Decreased stocking downtime to almost zero through process study and implementation of additional warehouse bulk pick procedures.

• Improved employee attendance by encouraging employee engagement and fostering a culture of teamwork and camaraderie.

• Decreased employee overtime through initiatives to improve morale and increase wages. Pictsweet Farms - Bells, TN 2019 - 2022

Production Operations Supervisor

Supervise a group of lead linemen, freezer operators, and general laborers to process raw vegetables from the fields and other vendors to bulk frozen storage.

• Schedule, monitor, and lead up to 70 individuals daily, including disciplinary action, safety equipment monitoring and usage, incident/accident response and reporting, and drug and alcohol testing.

• Increased product recovery rate by an average of 3 percent through process improvement initiatives.

• Ensuring the proper completion of all pertinent documentation, following all Standard Operating Procedures, food safety guidelines, and quality policies. Crown Equipment Corporation - Memphis, TN 2015 - 2019 Field Service Specialist

Performed all duties assigned as a field service specialist. Troubleshoot, diagnose, and repair Crown equipment and all other makes of material handling equipment, repairing up to five trucks per day, including planned maintenance.

• Completed all work with efficiency and attention to detail, maintaining a personal service inventory valued at up to $100k in equipment, repair materials, and service supplies.

• Ensured proper paperwork handling after completing each job for payment to the appropriate department.

BNSF Railroad - Willmar, MN 2014 - 2015

Conductor

Maintained compliance with all train orders, signals, and railroad rules and regulations, working with customers to ensure proper movement and placement of cars.

• Read and understood bulletins, work orders, and switch lists; received and transmitted information by radio and telephone; and performed stated duties safely and professionally with zero incidents or accidents.

• Achieved 100% availability within the railroad operations guidelines and Federal Railroad Administration regulations.

C-141C Crew Chief and C-5A Flight Engineer – Memphis, TN 2002 - 2015 Tennessee Air National Guard

We prepared C-5A aircraft for flight, including complete systems checks, current weather, and airport information to compute take-off data and maintain flight engineer proficiency.

• Monitored all engines, fuel, and aircraft systems, kept track of aircraft performance during flight, and informed pilots of any anomalies.

• Troubleshot and maintained aircraft structures, systems, and components as part of a flight line supporting a fleet of 9 C-141C aircraft with an over 90% mission completion rate.

• Assisted in aircraft maintenance in the retirement of the C-141C aircraft and conversion to C- 5A aircraft, completed on time and within budget.

Senior Entry Classification Operation Specialist – Memphis, TN 2001 - 2012 FedEx Trade Networks

Reviewed 100-150 shipping documents nightly from goods denied entry into the United States for missing forms required for processing to ensure proper handling or clearance; analyzed import documents to determine admissibility.

• Ensured proper classification of more than $100,000 worth of goods entering the United States using the US Harmonized Tariff schedule.

• Assisted team members with diagnosing and rectifying errors and provided clear examples of excellent work to prevent reoccurring mistakes.

• Reviewed documents to determine the qualification for special tariff treatment, NAFTA, and reduced duty rates, and delivered a strong knowledge of the Harmonized Tariff Schedule.

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