Care Representative Office Assistant

Lesley Gonzalez

Tampa, FL *****

Has over * years of experience in the healthcare industry and has experience with scheduling, verifying insurance, and is comfortable with basic medical terminology

Has recent call center experience, and is comfortable with high volume inbound calls

Is bilingual in English and Spanish

Knowledgeable of ICD-10 and CPT codes and is familiar with multiple EMRs including eClinicalWorks and Epic

Proficient in Microsoft Office Suites including Excel

Available to interview and start ASAP!

Professional Experience

Referral Coordinator Health First Primary Care Medical Center - Tampa, FL

August 2022 to April 2023

Handled incoming and outgoing referrals with Medicare Advantage, Devoted, Simply, CarePlus, Humana, Gold, Florida Blue, Aetna, Cigna, and WellCare

Verified insurance and confirmed authorizations for surgery

Handled inbound calls and scheduled consultation appointments

Handled transportation requests

Managed incoming fax requests

Acted as outreach and enrollment associate

Customer Service Care Representative DDS Dental Lab (Robert Half) - Tampa, FL

June 2021 to January 2022

Worked in an inbound and outbound call center setting

Handled dental lab orders via phone, email, chat, and fax

Handled customer complaints, invoice credits, misrouted case deliveries, date calls, and requested customer packages for shipment by FedEx and UPS

Referral Coordinator Urban Health Plan - Bronx, NY

June 2018 to January 2021

Provided in-person enrollment assistance to consumers seeking coverage through the New York State of Health Marketplace

Helped consumers enroll in Medicaid, Essential Plans, and CHP Programs, and other insurance options

Provided information, education, advice, and navigational services to UHP consumers on how to successfully utilize health insurance and/or otherwise access low-cost or discounted care

Prepared training materials and fact sheets as needed

Maintained thorough case records of services provided, advice, hospital financial assistance and/or referrals

Project Coordinator/Manager TEGUS - New York, NY

2013 to Current (Project based, part-time as needed)

Handled payroll, and hiring of employees posting on Backstage and Craigslist

Handled front and back office, mail merge, and account receivable and ordered office supplies

Handled media networking programs, produced, directed, and created content, edited footage, and assisted in film distribution

Typed business letters and created business flyers and advertisement ads

Created show programs

Scheduled travel arrangements and scheduled appointments

Scouted venue locations, and handled camera shoots and camera crew on set, stage management design, and green screen

Home Health Aide VIP Home Health Service - New Rochelle, NY

2010 to 2012

Assisted clients with daily duties stated in the care of plan

Scheduled medical appointments

Provided personal care

Maintained a healthy environment in assisting with cooking, feeding, and cleaning

Reminded clients to take medication

Office Assistant Four Season Real Estate Center - Mount Vernon, NY

2010 to 2010

Handled in/out coming calls

Set and confirmed appointments and expired anniversary cards

Restocked and ordered supplies

Created open house packets

Faxed, copied, filed, scanned, typed business letters / mail

Merged and refreshed daily inventory property and key log

Performed administrative duties for entire office personnel

Education

High school diploma

Skills

Medical Coding: ICD-10, CPT

Medical Scheduling

HIPAA

EMR/EHR Systems: eClinicalWorks, Epic

Insurance Verification

Medical terminology

Medical Records

Microsoft Office Suites: Excel, Word, PowerPoint

Project Coordination

Search Engine Optimization (SEO)

Digital Marketing

Managed care

Data collection

Customer service

Human resources

Phlebotomy

Video Production

Graphic Design

Google Analytics

Adobe Creative Suite

Email Marketing

Analytics

Copywriting

Medical billing

Public Relations

Clerical experience

Resident's rights

Employment & labor law

Writing skills

Adobe Photoshop

Administrative experience

Typing

Bilingual

Phone etiquette

Social Media Management/ Content Creation

WordPress

Microsoft Certified Professional (MCP)

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