Service Representative Sales Associate

SUMMARY

Dedicated retail sales and customer service representative with over 10 years of experience, motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.

HIGHLIGHTS

●Effective Communication

●Courteous Demeanor

●Energetic work attitude

●Attention to detail

●Sharp problem solver

●Service-oriented

●Customer Service

●Sales

TECHNICAL SKILLS

Ability to type over 50 wpm, Microsoft office suite, Ability to multitask, Process implementation

PROFESSIONAL EXPERIENCE

Customer Service Representative- TELEPERFORMANCE - Shreveport, LA - September 2016 to May 2018

First-level contact for inbound/outbound phone sales

Answered on average of 30 calls per day in a time sensitive but professional manner

Maintained monthly metrics and recognized on several occasions for exceeding the expected goals

Sales Associate - WALMART - Shreveport, LA - November 2013 to September 2016

Built customer confidence by actively listening to their concerns

Offered exceptional customer service to differentiate and promote the company brand

Educated customers on product and service offerings

Recognized as Employee of the month for 2 consecutive months in a quarter.

Retail Sales Associate- FOOTLOCKER- Bossier City, LA - June 2011 to November 2013

Recognized on five occasions for generating the highest sales revenue in a month

Assisted in the warehouse with inventory control activities resulting in 100% loss prevention

Often acted as a resource for customers who wanted to buy the latest sports shoe

Guest Assistance Specialist- THE HILTON WORLDWIDE - Shreveport, LA - March 2007 to July 2011

Greeted and assisted customers in positive and approachable manner

Effectively communicated in person and over the phone to assist guests with reservations and other inquiries resulting in 100% in-coming customer satisfaction

Assisted guest with check-in and check-outs in a confident, professional and friendly manner

EDUCATION - Woodlawn High School High School Diploma May 2006

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