Christopher Starin

adxc92@r.postjobfree.com • (***) 877 - 5806 • www.linkedin.com/in/Christopher-Starin

Summary

Information Technology Professional with experience in IT Management and Systems Engineering. Strong customer service, End User focus and Project Management. Demonstrated ability to apply comprehensive knowledge of Microsoft and other industry standard products including, SCCM 2007/2012, VMWare, Mainframe desktop Emulation software to provide technology solutions streamlining business operations. Strong background in technology analysis, evaluation, and implementation. Solid track record of project management and leadership of support teams, while providing services, solutions and efficiency that consistently exceed end-user expectations.

Technical Skills

Operating Systems: Windows Server, All versions of Windows Desktop OS Platforms, DOS

Applications: MS Office / O365 Application Suite - All versions, Outlook, MS Visio, MS Project, Mc Afee Antivirus, VM View Client, VM Horizon Admin Console, VM View Sphere, Citrix Director, HP Service Desk (HPSM), IQTRACK, G-Suite, iManage Document Management, Litera Suite of Applications and Plug-ins, Adobe Creative Cloud and Adobe Administration)

Software & OS Delivery SCCM 2007, Microsoft Deployment Toolkit, SCCM 2012, 1E Nomad, CA UniCenter, OSD and Software Deployment Package Modifications

Remote Management: IBM Director, Dameware, LogMeIn Remote Support, TeamViewer IP Monitor, Aternity Monitor, Hamachi VPN Solution, Cisco Meraki MDM, Proxy Pro Web Console

Skills and Foundations Cisco CCNA, Agile Methodologies, ITIL Foundations Certification, G-Suite Administration,

Professional Experience

Shearman & Sterling LLP – Melville, New York

Sr Lead Engineer GTS Application Operations 3rd Level Support Team 07/2019 – 01/2023

Lead Support Team that Performs platform services support, design, and implementation for a Global Law Firm

Escalation point, for IT System Implementations and Upgrades (O365 applications, Legal Application, Litera, iManage Document Managent)

Perform Application Level 3 support and troubleshooting.

oiManage Clould and Desktop Workspace

oLitera Application Suite and Plugins

Perform client engineering and support, MS SCCM, design / configuration / support.

Facilitate application testing / release and document / transition services to the firm.

Project Management

Application Packaging and deployment firm wide

Security vulnerabilities and remediation

Citrix based application troubleshooting and deployments.

Level 3 escalation point for site support.

Collaborate and support Global Security / Network / Legal / and Financial Services Department for all IT related projects.

PJS Medical Diagnostics - Port Jefferson Station New York

Manager Workforce Technology 08/2017 – 07/2019

Accountable for Creating, Maintaining and Documenting all IT Processes and Services. Provide all aspects of desktop support, incident / problem management, patch management and imaging. Primary IT point of contact for all IT related systems and vendors. Responsible for all IT System Implementations and Upgrades.

Lead as well as providing hands on Windows 7 and Windows 10 support for desktops in head office and remote staff.

Maintain and Document Desktop/Laptop desktop imaging and updating process using Microsoft Deployment Service.

Overseeing proper operations of Server Infrastructure.

oComplete documentation all Server Roles and Configurations

oDocument and create critical business Server/Data backup process and verification

Maintain proper operations of remote application server and proper operations of LogMeIn Hamachi VPN server.

Oversee Business G-Suite infrastructure (Google Apps services including Google Business mail, Google Domains, and Google Drive)

Researched Mobile Device Management Solution for use with existing and future Windows Laptop and Tablet deployments

Piloted Cisco Meraki MDM to manage Remote Tables and Laptops.

Capital One Financial - Melville, New York 2016

Principle Associate, Desktop Engineering / VM-VDI 03/2016 – 12/2016

Accountable for Creating & Maintaining All Master VDI Images and Updating VDI Pools. Operational support of the Enterprise Virtual Desktop Environment. Aspects include 3rd level desktop support, incident / problem management, patch management and imaging issues with Virtual Desktops.

Managed monthly VDI Master Images for OS system updates and Patches via SCCM 2012.

Implemented VDI Desktop modifications, application additions and software updates with SCCM.

Reduced duplication of VDI Desktop Master Images and Outdated Virtual Snap Shots (Roll Back Points)

Minimized VDI Desktop team’s ticket volume through documentation, education, and partnerships across support teams. Mentored team members by participating in the troubleshooting process to solve issues and leading by example.

Capital One Financial - Melville, New York (Continued)

Principle Associate, Desktop Engineering / 3rd Level Support 2015-03/2016

Accountable for Operational support of the Enterprise Desktop Environment, consisting of nearly 50,000 desktops across the enterprise. Aspects include 3rd level desktop support, incident / problem management, patch management and imaging issues. Triaged and diagnosed issues related to project deployments of enterprise class software, such as Office 2016, VPN, and Internet Explorer.

Reduced Desktop team’s ticket volume year over year through documentation, education, and partnerships across support teams.

Mentored team members by participating in the troubleshooting process to solve issues and leading by example.

Implemented Agile principles to Desktop Problem management by utilizing a Kanban board to efficiently track time and visibly manage problems resulting in clarity and increased time to resolution.

Utilized Aternity Monitoring Tool to monitor applications, hardware, latency of 60,000 PCs to enhance the customer’s desktop experience.

3rd level escalations MUI’s, complex in-depth troubleshooting, coordinate resources for resolutions.

Office 2016 / 365 – Primary Desktop Support Team Lead - troubleshoot compatibility issues for Office 2016 migration project

Primary Support point of contact for Windows 10 migration Pilot image deployment

oAccountable for Windows 10 Pilot image for all IT pilot user’s migration incidents

oRelayed and worked with Windows 10 desktop image team on issues and incidents

Capital One Financial - Melville, New York (Continued)

Principle Associate, Desktop Engineering / OS Deployment 2012-2015

Accountable for Creating & Maintaining All Master Images and Updating SCCM OSD Task Sequences. Operational support of the Enterprise Desktop Environment. Aspects include 3rd level desktop support, incident / problem management, patch management and imaging issues with Desktops.

Reviewed and approved new software packages in the Enterprise environment, paying specific attention to the interaction with the desktop.

Implemented Image Desktop modifications, application additions and software updates.

Desktop team lead in development and implemtation of Windows 7 desktop to approximately 60,000 Desktops and laptops using Microsoft MDT and SCCM.

oCreated and maintained all OSD SCCM Task Sequences for multiple lines of businesses

oEliminated duplication of Desktop SCCM OSD Task Sequences.

oImplemented 1 Task Sequence to support multiple LOBs and platforms

Desktop team lead in 1E Nomad agent integration into SCCM OSD and application deployment

o1E Nomad used to collapse Distribution Points to allow client desktops act as DPs for OSD and App distribution as well as PXE services points

Desktop OSD Support primary contact point for all levels of support pertaining to desktop images.

oLead POC for all Helpdesk and Field Service teams to resolve imaging and image desktop issues

oLead engineering team to provide technical documentation for 1st 2nd and 3rd Level Support teams

oReview, Suggest and Modify OSD Software Deployment Scripts (VBS, MSI, MST)

oOversaw testing of new SCCM OSD Task Sequence updates of applications, drivers, and hardware changes.

Desktop OSD team lead in development and implemtation of Windows 10 desktop Pilot to approximately 500 + Desktops and laptops using Microsoft 2012 Configuration Manager

Capital One Financial - Melville, New York (Continued)

Principle Associate, Desktop Engineering 1997-2012

North Fork Bank, Melville, NY (purchased by Capital One in 2006)

Desktop Engineering, (2005-2006)

Sr. Client Server Analyst, (1999-2005)

Managed 20,000 desktops located at 900 branch offices and campus locations.

Maintained desktop compliance standards. Responsible for audit compliance and mandated standards for desktop security including desktop encryption.

Oversaw deployment of applications to branch and campus locations.

Member of team that evaluated Software/ OSD deployment tools and solution (SCCM, CA UniCenter and HPSM)

Teamed with Retail Banking to integrate AML System with Teller Application.

Lead Retail Banking IT team to support and maintain the branch teller and platform users and applications

Provide and mentor Helpdesk and support staff leading to better End User and Branch Support

Plan, manage, build and deployment of All branch Server and Desktops

Implemented deployment of applications to branch and campus locations.

Supported 300 branches, and maintained desktop compliance per audit requirements

Managed the installation of Desktop Management suite, CA Unicenter to allow remote deployment of applications, patches, and updates to reduce costs of managing the desktop environment.

Education & Certifications

St. John’s University – Liberal Arts

Jamaica, NY

New York Institute of Technology – Communication Arts / Liberal Arts

Old Westbury, NY

Cisco CCNA, Agile Methodologies, ITIL Foundations Certification

Contact this candidate