Customer Service Representative

Theo Gooden

Customer Service

**************@*****.***

Stockbridge, Georgia 30281

865-***-****

Experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Professional Experience

Apple Technical Advisor/Customer Service Representative Apple October 2021 - March 2023

· Followed up with clients to verify enhanced customer satisfaction following support engagement and problem resolution.

· Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

· Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

· Maintained energy and enthusiasm in fast-paced environment.

· Coordinating technical activities

Cashier Walmart September 2019 - June 2020

· Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

· Helped customers complete purchases, locate items and join reward programs.

· Answered questions about store policies and addressed customer concerns.

· Worked closely with shift manager to solve problems and handle customer concerns.

· Monitored self-checkout systems and provided assistance or intervention where required.

· Operated a checkout lane and associated retail equipment, including scale, barcode scanner, belt, and cash register.

· Processed credit card, debit card, cash, gift card, and store credit transactions. Education

High School Diploma McDonough High School at McDonough September 2019 - May 2021

Key Skills

• Issue and Resolution Tracking

• Creative Issue Resolution

• Microsoft Windows

• Resolve Technical Problems

• Customer Accounts Management

• Collaborative Associate

• Customer Communications and Empathy

• Customer Interaction

• Customer Inquiries

• Friendly and Patient

• Analyze Information

• Customer Experience

• Customer Support

• Microsoft Office

• Microsoft Office Suite

• Service Experience

• SaaS Industry

• Linux

• Website Design

• Research and Reporting

• SEO Experience

• Persuasion

• Social Media and Email Marketing

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