Project Manager Electronic Technician

KELLY DAUENHAUER

**** * **** ** ****, WA ***** 206-***-**** l ***************@*****.***

linkedin.com/in/kelly-dauenhauer

Senior Network Administrator - NOC (Remote)

Accomplished IT professional with demonstrated success implementing strategic IT initiatives that improve business functionality with positive impacts to client’s bottom line. Skilled project manager, with proven ability to lead and motivate teams to maximize productivity. Committed to creating a culture of excellence, quality, service, and profitability. Passionate about assisting individuals, leaders, and teams meet and surpass their goals.

Process Improvement Training and Development

Revenue Growth Solution Consultant

Technology and Methodology Implementation and Conversion

CAREER EXPERIENCE

Fiserv Output Solutions, Kent WA 6/2012-12/2021

Implementation Specialist Sr.

Provided consultation to the largest enterprise clients at Fiserv on their client communication solution, before, during, and after conversion, including the development of new department procedures as conversions necessitated.

•Annually onboarded 10 - 15 new customer streams, increasing revenue by over $1m.

•Subject Matter Expert on the largest revenue generating segment in our market.

•Led clients through detailed requirements gathering, implementation with 98% success rate.

•Leader of process improvement cost reduction 25% project hours.

•Kept all stakeholders (internal & external) engaged in the request, aligned on expected outcomes and informed about what is occurring throughout request.

•Rewarded as top performer on the team, each of the last 4 years.

Fiserv Direct Source, Seattle WA

Network System Administrator 12/2000-6/2012

Held multifaceted responsibilities to configure, install and administer network infrastructure and telecommunications systems that supported staff of 70 personnel. Fulfilled administrative responsibilities including the addition and changes to user’s desktop, email and PBX accounts. Installed and configure servers. Support multiple branch locations.

•Technology design and implementation for organization and its customers.

•Championed FOS Seattle Flood risk assessment and mitigation 2009 efforts.

•FOS Seattle Business Continuity Planning.

•Project Manager for CCURE security system installation.

•Trained staff for network administrative duties.

•Provided Verizon wireless liaison support.

•Deployed Windows 2008 Domain migration.

•Deployed McAfee Device Encryption for users.

•Created and maintained IT procedures.

•SOC 1 audit for Fiserv Output Solutions - Kent Business Continuity Planning / BIA – Business Impact Analysis / Business Resumption Plans / Emergency Response Plan / Risk Assessment.

•Local Incident Team – Seattle

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Fiserv Inc., Data Center, Bellevue WA 5/1997-12/2000

Micro Productions System Analyst / Network Specialist

Managed technology design and implementation for organization and its customers.

•Western United States technical representative for organization installation of software and site conversion support. Train and support third party vendors.

•Developed, designed and implemented Windows 2000 IIS web platform with SSL and individual user security. Reviewed specifications and provided time estimate on the development of projects and features. Prioritized projects and deliverables.

•Implemented and managed national training program on Windows NT platform. Remote managed desktop, releasing new desktop quarterly.

•System Administration Windows NT networks. Analyzed and resolved problems associated with server hardware and application software.

•Implemented and maintained Microsoft Exchange 5.5 email system.

Fiserv Inc., Data Center, Bellevue WA 9/1994-5/1997

Data Communications Analyst,

Provided reports, completed requests for new service, determined methodology for installing Data/Telecommunication service. Determined equipment changes or modifications and coordinated installation of communications.

•Worked to develop, improve, maintain and implement networks.

•Installed, troubleshoot, repaired and maintained Data/Telecommunications equipment.

•Configured and installed Cisco router LAN/WAN and Codex CSU’s.

•Installed and supported remote print software at client locations.

•Administered Novell network.

Fiserv Inc., Data Center, Bellevue WA 6/1990-9/1994

Field Engineer,

Managed data center computer equipment and voice network.

•Maintained, analyzed, troubleshoot and repaired computer system, hardware and computer peripherals for external and internal clients.

•Documented, maintained, upgraded or replaced hardware and software systems.

•Developed vendor relationships. Supervised departmental personnel.

•Administered NEC PBX and sire for voice and data.

EDUCATION & EXPERIENCE

DeVry Institute of Technology – Phoenix, AZ 1983 Diploma, Electronic Technician

PMP Certification Training SmartPath LLC – Bellevue, WA 2014 Graduate

Community Emergency Response Training - City of Kent - CERT Training –2011

Internet training: HTML, Dreamweaver, Flash and FrontPage – Seattle, WA 2001

Windows 2000 Certification: MS Ed Training.

Windows NT 4.0 Certification: MCP. MCSE – Seattle, WA 2000

The Dale Carnegie Course – Seattle, WA 1998

SKILLS

Information Technology Project Management Multi-Platform Networking

Technical Analysis System Integration Network Engineering

Migrations / Upgrades IT Strategy Deployment

Microsoft Windows 9X, 10, NT, 2000, Novell 3.X & 4.X, Cisco IOS

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