Data Entry Service Rep
Resume:
Jaronda Chambers
*** ***** ***** ** **., Rome, Ga. 30161 Tel: 706-***-****
Email: ********@*****.***
PROFESSION SUMMARY AND OBJECTIVE
Continue to develop my skills as a professional and dedicated individual. To gain knowledge and grow with the company.
Work Experiences
Bob Richards RYDC Rome, GA 30165
Date: November 1, 2020-Present
Title: H R Tech 2
Salary: 35,000
●Assist with recuriting and hiring process
●Conduct random drug testing
●Conduct new hire orientation
●Provide information and process FMLA paperwork, Workers comp paperwork
●Assist with hiring job fairs
●Conduct background checks
●Interview and offer employment
●Filing, Data entry,order supplies
●Assist with ACA files
●Handle finger printing
Bob Richards RYDC Rome, GA 30165
Date: November 17, 2019-October 31, 2020
Title: Secretary 2
Salary: 20,000
●Direct contact with the Director
●Sort ingoing and outgoing mail
●Assist with special incident reports
●Take minutes,type up investigation report closures
●Data entry, filing, answering phones,and using multiple programs.
Transdev
Title: Dispatcher
Rome Ga 30165
Date: July 2017-September 2019
Salary: 15.50 hrly
●Used multiple systems and data entry
●Scheduled trips for over 12 states nation wide
●Handle escalation calls
●Book trips for drivers and customers
●Supervised shifts when needed
●Worked 40 plus hours weekly
AT&T Call Center 1 AT&T Way, Cedartown, Ga 30125
Date: June 2013-July 2016
Title: Customer Service Rep.
Salary: 31,000
●Greet customers with a warm and friendly how can I help you attitude.
●Resolve customers issues in a timely manner
●Assist with porting and cellphone issues.
●I helped bring customers cell phone numbers to the company or away to other companies.
●I helped with adding and deleting features to their phone plans.
●Troubleshoot any issues with their phones or accounts
●Assist with billing issues
●Used multiple systems to help the customer efficiently.
●Reached out to other departments to assist customers with their issues
●Informed customers of deals and promotions
●Handled changes in polices and renewals
●Enhanced customer retention and satisfaction by providing prompt and outstanding customer service.
●Handled large volume of calls efficiently
●Maintained up to date knowledge of AT&T products and services
AT&T Small Business Sales, 2nd Ave, Rome, Ga 30161
Date: June 2012-June 2013
Title: Customer Service Sales
Salary: 29,000
●Sell all products and services obtained by the company
●Meet all sales objectives
●Handled multiple calls
●Maintain up to date knowledge of all strategic products and services
●Provide efficient and courteous customer service in a timely manner
●Maintain knowledge of competitive offers and feedback to managers
●Used multiple system to assist customers
Bargain Hunt, Shorter Ave., Rome Ga 30165
Date: April 2012-June 2012
Title: Sales Floor Associate
Salary: 16,300
●Greeted customers and determined their needs and wants
●Recommend merchandise based on their needs and wants
●Assist in store set up and displayed products
●Checked out customers in a timely manner
●Helped answer any questions pertaining to the products
Northwest Georgia Regional Hospital, Rome, Ga 30165
Date: August 2008-2011
Title: Central Coordinator
Salary: 25,386.28
●Calculates and initiates payroll computation and deductions and enter data into computer.
●Completes employment entry processes for new employees. I notarized official documents for the entire hospital.
●Assisting the Recruiter with position and offering jobs to new employees and preparing employees for Cogent/background checks and making their employer badges.
●Coordinates hiring processes ensuring all required forms are completed and all clearances are obtained.
●Notify and conduct random drug testing for new and current employees.
●Enter and verifies personnel transactions
●Provides information to employees and others on payroll matters, tax issues, and benefit plans.
●Resolves personnel transaction problems
●Schedules and monitors the sorting and distribution of employee paychecks
●Verifies attendance, hours worked, and pay adjustments, and post information onto designated records.
Northwest Georgia Regional Hospital, Rome, Ga 30165
Date: 2007-2008
Title: Program Assistant
Salary: 23,078.33
●Process and maintain leave records
●Enter leave used into PeopleSoft
●Train new employees on time keeping policies and procedures.
●Perform clerical duties, answering telephone, filing, take minutes, inventory and order supplies.
●Update and entering of data for employees during open enrollment.
Northwest Georgia Regional Hospital, Rome, Ga 31065
Date: 2005-2007
Title: Health Service Tech
Salary: 17,099.57
●Care for over 30 Developmentally Disabled Clients
●Help clients with bathing, feeding, walking, performing TA’s, dress themselves and with toiletries.
●Assist in taking clients with new learning experiences
●Help nurse give medication to the clients
●Provided transportation for clients to go to doctor appointments
●Recorded data in a record book on each individual clients
Sitel Corporation, Rome, Ga 30165
Date: 1995-2000
Title: Qualtiy Assurance Tech
Salary: 20,000.00
●Supervised a team of 20-25 customer service professionals
●Consistently provided team with ongoing training
●Evaluated individual performance for promotion and raises
●Coordinated meeting on how to improve team performance
Education
1987-1991 Model High School, Shannon, Ga
1991-1993 Tuskegee University, Tuskegee, Al
1993-1994 Shorter College, Rome Ga
Kaplan University Online 2016
Skills/Training
Computer skills: Microsoft office word, excel, peoplesoft,
Office skills: Customer service, filing, typing 55 wpm, Data Entry, Notary of Public, Registar for Ga Cogent background check and information, completed 3 hours of training for drug testing forum, currently pursuing medical assistant certificate
References
Available upon request
Contact this candidate