Event Staff Supervisor

Daniel Coffin

203-***-**** - ******.********@*****.*** – 100 Oakview Drive, Unit 4-107, Trumbull, CT 06611 SUMMARY:

• A highly experienced professional who has demonstrated the ability to lead diverse teams to new levels of success in the telecommunications industry in fast paced environments.

• Strong technical and business qualifications with an impressive track record of more than 20 years of leadership experience.

• Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost- effective solutions which will improve customer service.

• Strong understanding of HR policies that include and not limited to bargained for attendance policies, FMLA, Worker’s Comp, as well as governance of company safety plans.

• Over 20+ years of Labor Relations, Operations and Customer Service experience which includes a vast knowledge of the grievance process, negotiations, mediation, arbitration and collective bargaining agreements.

• An ability to be calm under pressure and to react on the fly when plans start to go awry.

• A strong ability to think outside the box to resolve workplace issues.

• Member of the CWA Local 1298 Bargaining Team in 2009, 2019 and 2021 TELECOMMUNICATIONS EXPERIENCE:

Fiber Splicing Foreman

Tilson Technologies – East Hartford, CT

November 2022 – January 2023

• Responsible for managing a fiber splicing crew throughout their daily activities, including but not limited to: splicing fiber, OTDR testing and troubleshooting,

• Distribute daily work assignments to the crew.

• Oversee day to day crew operations.

• Give daily updates to the Construction manager, Project Manager and Director on work order progress.

• Assist technicians in resolving daily roadblocks to complete their assigned work. Network Deployment Technician – Splicer

Frontier Communications – Norwalk, CT

July 2015 – November 2022

• Work on Construction work orders to splice copper and fiber aerial/underground cables.

• Set-up a safe work zone including purging of manholes.

• Install and splice fiber in new high-rise buildings in the Stamford/Norwalk area for XPON services.

• Preventive Maintenance of aerial and underground copper and fiber cables, terminal, and closures,

Network Deployment Technician – Splicer/PMFF

AT&T – Frontier Communications – Norwalk, CT

May 2011 – June 2015

• PMFF – Preventive Maintenance Flex Force

• Led my crew – four technicians – to execute the testing and repair of aerial copper cables associated with the assigned work order.

• Assigned daily work order tasks to my PMFF team members.

• Created daily job tasks from the project work order.

• Ordered supplies for the various tasks of the workorder.

• Reported weekly status of job to local manager.

• Tested aerial (F2) pairs with Copper Pro test equipment to identify issues with copper aerial cables.

• Locate and repair identified troubles by labeling of bad sections of cable for replacement, spliced new cables sections, replaced defective terminals and closures, removed bridge tap/load coils and dedicated cable pairs to designated terminals for U-verse services.

• When needed, assisted the consumer department with high volume POTS workloads. Installation & Repair Technician

SNET – SBC – AT&T – Norwalk, CT

June 1996 – April 2011

• Responsible for the provisioning and maintenance of customer service from the Central Office to equipment including the loop, protector, NID, network channel terminating equipment, inside wiring and sets as required including the customer premise for POTS, ADSL and/or IP related products and services for residential and small business customers.

• Perform all work at or in the customer premises for all services regardless of the technology or equipment involved.

• DAVAR Testing to purify assignment records of underground (F1) and aerial (F2) pairs.

• Hurricane Katrina Restoration (January 2006 – April 2006) – Louisiana. UNION EXPERIENCE:

Departmental Vice President – CWA Local 1298

Frontier Communications - Hamden, CT

January 2018 - Present

• Led a team of six Chief Stewards and over 70 shop stewards responsible for representing 700+ members in the western half of Connecticut.

• Represent the members in the following job titles: o Construction – Line Gang and Splicers

o Consumer – Installers and Cable Repair

o Dispatch

o Facility Assigners

o Central Office – Network Technician – Electronics o Auto Mechanics

o Building Mechanics

o Supply Attendants

o F.A.S.T. - CST

• Prepare yearly departmental budgets.

• Offered member assistance to help resolve member issues and concerns.

• Work with Departmental Directors, Human Resources and Labor Relations to discuss member issues and new company directives and policies.

• Partner with Labor Relations and the Departmental Directors to develop best practices to address the companies needs of the business.

• Bargained two Collective Bargaining Agreements (2019 and 2021) with Frontier Communications.

• Participated in several mediations and arbitration hearings.

• Worked with the Directors to create work and vacation schedules.

• Prepare documentation and sit grievances at various levels of the grievance process. Business Agent – CWA local 1298

AT&T – Hamden, CT

Jan 2009 – Dec 2011

• Assisted the Departmental Vice President to represent 1,300+ members.

• Accompanied the Departmental Vice President at joint meetings as a note taker.

• Assisted the membership with their issues and concerns.

• Participated in the bargaining of the 2009 Collective Bargaining Agreement with AT&T.

• Trained the Chief Stewards and shop stewards.

• Prepare documentation and sit grievances at various levels of the grievance process.

• Monitored the Chief Stewards during the creation of work and vacation schedules. Chief Steward – CWA local 1298

AT&T – Norwalk, CT

May 2006 – Dec 2008

• Led a team of 12 shop stewards in the Norwalk/Stamford area responsible of representing 100+ members.

• Met with the Local Area Manager to discuss and resolve local issues.

• Created work and vacation schedules.

• Attended monthly meetings with the departmental directors and local area managers to discuss the state of the business, upcoming policy changes, proposed trick levels, workload needs and future changes to practices and/or policies. Norwalk Shop Steward – CWA local 1298

SBC, AT&T – Norwalk, CT

January 2000 – Dec 2008

• Enforce the CBA in the workplace – Norwalk Garage - to represent the 70+ members in the I+M workforce.

• Sat disciplines and gathered information/documentation for grievances.

• Member assistance to resolve issues and concerns.

• Worked with local managers to ensure a stable workplace.

• Handle local safety concerns as a member of the local safety committee.

• Worked with the local managers to create work and vacation schedules. SUPERVISOR EXPERIENCE:

Supervisor – Event Staff

Total Mortgage Arena at Harbor Yard – Bridgeport, CT Sept 2021 – Present

• Manage 60+ event staff members.

• Handle any arising issues and troubleshoot emerging problems on the event day to ensure a better customer experience.

• Resolve customer complaints.

• Assign event staff to their workstations.

• Lead pre-event staff meetings to review the needs and requests of the talent.

• Set performance objectives, provide ongoing coaching and support.

• Work with Security team, Fire Marshalls, and Medical Staff to ensure customer safety and well-being.

Supervisor – Event Staff

Hartford Healthcare Amphitheater – Bridgeport, CT

April 2021 – Present

• Manage 80+ event staff members.

• Responsible for Interviewing, hiring, scheduling, and managing event staff.

• Propose ideas to improve provided services.

• Proactively handle any arising issues and troubleshoot any emerging problems on the event day to ensure a better customer experience.

• Resolve customer complaints.

• Lead pre-event staff meetings to review the needs and requests of the talent.

• Work with Security team, Fire Marshalls, and Medical Staff to ensure customer safety and well-being.

• Set performance objectives, provide ongoing coaching and support, conduct mid-year and end of year performance appraisals for direct reports with upper management. EDUCATION:

New Hampshire College – Manchester, NH

1983 - 1984

Southern Connecticut State University – New Haven, CT 1985 – 1986

SKILLS:

• Copper Splicing

• Fiber Splicing

• Cable Repair

• Pole Climbing

• Blueprint reading

• OSHA-10 Certified

• Copper Pro/DAVAR Testing

• Microsoft Office Suite (Excel, Word, Outlook)

• Cloud based file sharing.

• Coached team sports (Men’s, Women’s, and Youth) – 36 years – Football, Softball, Baseball, Basketball and Soccer

• Umpire High School Softball, Travel Softball, Little League Baseball and Softball

• CWA Local 1298 Golden Hammer Award Winner – for displaying exemplary leadership skills and for being a true union member.

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