Protection Specialist Customer Service
Resume:
Christine Guglielmo-Rose
*********.*.***@*****.***
Key strengths:
• Attention to detail and organizational skills promoting efficient use of time. Translating to enhance customer experience.
• Ability to review and handle confidential documentation strict adherence to institutional and privacy requirements.
•Over 20 years of supervision experience in guiding other employees.
•Experience in training new staff
Focusing on building a team with a comprehensive policy knowledge, Including continual reinforcement of company policy necessary to create a customer service oriented and dependable team.
Professional experience:
United Parcel Service, Chester NY
August 2003 to Present
Operations Management Supervisor
• Customer service interaction with all customers pickup and delivery issues.
• Dispatching of drivers for pickups and deliveries.
• Create plans to ensure successful delivery of misorted packages using most efficient route.
• Communicate with employees and customers to investigate lost or misdelivered packages and determine most effective course of action.
• Dispatch delivery and pick up accounts in accordance with specific time sensitive parameters in order to meet the need of the customers.
• Track and record daily reports to ensure building supplies including fuel and oils are kept at a consistent level to meet center needs.
• Maintain a secured and controlled environment to ensure proper care and dispatch of high value and proactive packages.
• Maintain a log to ensure daily pickup tasks are done properly while communicating with the instructing driver's tasks on methods and procedures.
• Create a safe environment with constant reminders of all safe work methods sent in text form while maintaining a safe and welcoming work environment.
Personal Protection Specialist
Executive Protection Institute
October 2019
Certified Security Guard
8 hour course completed
November 2019
16 hour course completed
January 2020
Seiko Corporation, Mahwah NJ
1998 to 2003
Shipping and Receiving Supervisor
• Trained and cross trained all shipping and receiving clerks.
• Packaging of Watches and clocks for shipment.
• Receiving of damaged watches and clocks for repair.
• Daily interaction with Fed Ex, UPS, DHL and USPS drivers for receiving and shipping of packages
• Ordering of all shipping materials and inventory.
• Employee reviews and pay increases.
Education:
Monroe Woodbury High School 1984
Krissler Business Institute 1985
Christine Guglielmo-Rose
*********.*.***@*****.***
Key strengths:
• Attention to detail and organizational skills promoting efficient use of time. Translating to enhance customer experience.
• Ability to review and handle confidential documentation strict adherence to institutional and privacy requirements.
•Over 20 years of supervision experience in guiding other employees.
•Experience in training new staff
Focusing on building a team with a comprehensive policy knowledge, Including continual reinforcement of company policy necessary to create a customer service oriented and dependable team.
Professional experience:
United Parcel Service, Chester NY
August 2003 to Present
Operations Management Supervisor
• Customer service interaction with all customers pickup and delivery issues.
• Dispatching of drivers for pickups and deliveries.
• Create plans to ensure successful delivery of misorted packages using most efficient route.
• Communicate with employees and customers to investigate lost or misdelivered packages and determine most effective course of action.
• Dispatch delivery and pick up accounts in accordance with specific time sensitive parameters in order to meet the need of the customers.
• Track and record daily reports to ensure building supplies including fuel and oils are kept at a consistent level to meet center needs.
• Maintain a secured and controlled environment to ensure proper care and dispatch of high value and proactive packages.
• Maintain a log to ensure daily pickup tasks are done properly while communicating with the instructing driver's tasks on methods and procedures.
• Create a safe environment with constant reminders of all safe work methods sent in text form while maintaining a safe and welcoming work environment.
Personal Protection Specialist
Executive Protection Institute
October 2019
Certified Security Guard
8 hour course completed
November 2019
16 hour course completed
January 2020
Seiko Corporation, Mahwah NJ
1998 to 2003
Shipping and Receiving Supervisor
• Trained and cross trained all shipping and receiving clerks.
• Packaging of Watches and clocks for shipment.
• Receiving of damaged watches and clocks for repair.
• Daily interaction with Fed Ex, UPS, DHL and USPS drivers for receiving and shipping of packages
• Ordering of all shipping materials and inventory.
• Employee reviews and pay increases.
Education:
Monroe Woodbury High School 1984
Krissler Business Institute 1985
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