JENNIFER
GOCKMAN
**********@*****.***
Downers Grove, IL 60515
CONTACT
Focused and analytical individual
with experience in both inpatient
and outpatient coding.
Knowledgeable of ICD-10, CPT and
HCPCS coding, as well as EMR
systems. Demonstrates attention to
detail and excellent communication
skills. Dependable worker with
knowledge of customer service, data
entry, and records management.
Detail-oriented with experience in
records management, Microsoft
Office, and customer service.
Experience in medical coding, filing,
and data entry. Possesses
knowledge of ICD-10 and CPT
coding systems and HIPAA
regulations.
CAREER OBJECTIVE
Shift Leader
Dunkin' Donuts, Downers Grove, IL
Waitress/Hostess
Major Restaurant, Westmont, IL
Front Desk
Downers Grove Park District, Downers Grove, IL
WORK EXPERIENCE
October 2013 - May 2021
• Supervise customers and employees during the covid 19 bans. Receive payment by cash, check, credit cards, vouchers, or automatic debits.
•
Assist customers by providing information and resolving their
• complaints.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
•
• Supervise others and provide on-the-job training March 2018 - October 2019
• Collect payments from customers.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
•
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
•
Provide guests with information about local areas, including giving
• directions.
Perform food preparation duties such as preparing salads, portioning desserts, and brewing coffee.
•
Assist host or hostess by answering phones to take reservations or to-go orders.
•
Roll silverware, set up food stations or set up dining areas to prepare
• for the next shift or for large parties.
• Processed accurate cash and credit card transactions. April 2015 - September 2015
Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained.
•
Activate emergency action plans and administer first aid, as
• necessary.
• Collect soiled linen or clothing for laundering. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
•
• Hear and resolve complaints from customers or the public. Schedule appointments and maintain and update appointment
• calendars.
Certification In Medical Coding Candidate
DeVry University, Downers Grove, IL
Associate In Arts (A.A.) In Psychology
College of Dupage, Downers Grove, IL
EDUCATION
Expected Graduation March 2023
Relevant Coursework
• Internal Classification of Diseases Coding (HIT 205)
• International Classification of Diseases Procedural Coding (HIT 203)
• Pathopharmacology (PHARM 1100)
• Health Information Processes with lab (HIT 141)
• Introduction to Health Services and Information Systems (HIT 120)
• Current Procedural Terminology (HIT 211)
• Health Insurance and Reimbursement (HIT 230)
• Coding Practicum and Review (HIT 253)
Awards & Honors
• GPA 3.75
May 2017
Relevant Coursework
• Biomedical Terminology
• Anatomy and Physiology
• Diagnostic Medical Imaging
• Psychology
• Developmental Psychology
• Sociology
SKILLS
• Data Security Procedures
• Medical Terminology
• CPT Code Modifiers
• Diagnostic Codes
• Procedural Codes
• Health Management Information Systems
• ICD-10 (International Classification of Disease Systems)
• Protected Health Information
• Electronic Health Records Systems
• 3M Encoder
• Anatomy and Physiology
• Patient Data Compilation
• Data Entry
• ICD-10 Requirements
• ICD 10 PCS
CREDENTIALS AND LICENSES
• CPR/AED Certified
• Anticipated CCA (Certified Coding Associate) certification June 2023 Nick Vallianatos — Major Restaurant
Restaurant Manager
************@*******.***
Spryro Villianatos — Major Restaurant
Restaurant Owner
**********@*******.***
Anees Papa — Dunkin Donuts
Manager
*********@*****.***
REFERENCE_SECTION
Former Manager
Former Manager
Former Manager
Administrative Assistant
First Congregational Church, Downers Grove, IL
VOLUNTEER EXPERIENCE
March 2016 - March 2017
Shopping Assistant
People's Resource Center, Westmont, IL
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
•
Set up and maintain paper and electronic filing systems for records,
• correspondence, and other material.
Learn to operate new office technologies as they are developed and implemented.
•
• Maintain scheduling and event calendars.
• Mail newsletters, promotional material, or other information.
• Prepare and mail checks.
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
•
April 2012 - February 2015
Load vehicles with listed goods, ensuring goods are loaded correctly
• and taking precautions with hazardous goods.
Unload goods from large trucks, and load them onto smaller delivery vehicles.
•
Helping needy families and individuals shop around the food pantry with knowledge of how many items can be taken off of each shelf.
•