**** ****** **. ********** *******, Ohio *****, adxc42@r.postjobfree.com, 216-***-****

CUSTOMER SERVICE REPRESENTATIVE/ADMINISTRATIVE ASSISTANT/CLERICAL I am looking for an opportunity at this UPS where I can grow. And use my prior experience to not only excel my own career. Also, help the company I work for more profitable and help promotes the company brand as well. And can learn new skills that will help me grow, and be a better employee, and person. This experience included fourteen years with the State of Ohio Lottery Commission, and addition four years with Department of Human Services as telephone operator, and front desk clerk assistant.

Education

Associate of Business Administration Human Resource, Fall, 2020 - TRI-C

Business Administration - January 2011 - December 2011, Bryant & Stratton College - Eastlake, Ohio

Business Administration Healthcare - January 2010 - December 2010, University of Phoenix, Beachwood, Ohio

Diploma, Business Management - February 6, 2004, Stratford Career Institute

Diploma, High School – Business – July 17, 1980

MANAGEMENT SKILLS & ABILITIES

Leadership, Management, Professionalism & Work Ethics, Communication skills, Company policies and procedures, Goal Oriented, and Integrity.

Superior Customer Representative/Administrative Assistant/Office Assistant/Reception and Clerical skills with proficiency in document production.

Demonstrated proficiency compiling and updating operational records through LMS and IDA.

Ability to generate reports and handle customer inquiries.

Proficient monitoring and maintaining database, inventory and spreadsheet.

Experienced in mult-tasking to meet deadlines and quotas.

Knowledge of medical terminology.

Familiar with MS Word, MS Excel, and PowerPoint

Demonstrated experience processing order and invoices.

Superior Customer Service skills and proficiency with problem solving.

Telephone Operator. 95% Incoming calls, transferring calls, and taking messages.

Micro Filming documents for State of Ohio Lottery Commission

Business Management, and Personal Payroll, Office equipment, etc. Ordered and distributed office supplies while adhering to fixed office budget. Very oriented and experience in Self- tarter motivated professional who develops strong client relationship and promote teamwork. Alecia M. Vickers

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LEADERSHIP

Board Member, City of University Heights, 2002 – Present, PTA, CHUH Board of Education – 2002 - Present Experience

East Cleveland Board of Education - Paraprofessionals, Board of Education 10/18 – Present This educational program is a Paraprofessionals designed to help students gain knowledge.

• Qualities and Attributes of an Effective Teacher Asst.

• Special Education • Social Construction of Disability.

• Specific Learning Disabilities • Speech and Language.

• Inclusive Education • Collaborating with Others: Work with a Team.

• Rethinking Students: Presuming Competence.

• Providing Social Supports • Providing Academic Supports • Providing Behavioral Supports. • Self-Care • Creative Problem-Solving Process.

Renhill Group Temp Agency 10/16 – 10/18 as Paraprofessional, Clerk, Lunch Aid, and Cleaner. UPS, High Value Associate, Administrative Assist 10/16 - Present

Process reports, and, auditing high value claim shippers, locating high value packages in the center or hub and ensuring proper handling. May also contact destination hubs or centers to notify them of the status of high value packages. Additional duties may include performing loss prevention activities related to center or operation physical security. Data Entry information the status of packages.

Homewatch Caregivers, Administrative Coordinator, Beachwood, Ohio 44122, - 1/5 – 4/1/2016

Assist Clients Care Coordinator with scheduling

Review clients care plans/ISP and followed up as needed

Manage incoming communications (telephone, email, mail, fax. etc.)

Support and participate in hiring process of new employees

Complete reference checks on potential new hires

Complete annual online background checks for all caregivers

Caregivers management activities including caregivers log sheets and time sheets collection and recording

Office and clerical activities as direct

Data Entry into computer programs used in office

Support and assist office staff as needed

Assist with orientation, and with onsite evaluations as needed Page 3

Alterra Care, Community Liaison Representative, Premier Home Care, Cleveland Heights, Ohio 44118 4/2015 – 5/2015

Duties Included: Plan attend meetings where residents voice their concerns about new laws. Perform surveys in the neighborhood to determine residents’ needs, refer them to government and utility companies, and visit Hospital, Assistant Living Homes, and Rehabilitation Centers.

Significant interaction with the public, such as police departments, community group, federal agencies, social worker, etc. Excellent communication skills, the ability to work with a wide variety of people, strong organizational skill, and should be significantly involved in the community we serve. Also, work.

Helps elder people stay in their homes so they can live happier, and longer Ver - Fas Call Center, CMS Representative, Rocky River, Ohio 3/2015 -4/2015

Duties Included: Customer call center Prove time management strategies. Computer skills, navigation through internet and intranet, typing, or keyboard understanding of basic software application, Micro-soft Word, Excel, Spreadsheet, Outlook, Lotus, and Email. Effective communication skills, both verbal and listening. Work with headset, fax machine, all office equipment, etc. Multiply - Calls On in coming, and outgoing calls

Interaction with many agencies.

Assistant 1 - State of Ohio Lottery Commission 11/99 - 7/2007

Duties Included: Micro filming, retrieving document for Lottery Commission and compiling records for License/Bonding Department through IAD and LMS, filing data entry updating agents’ license renewals. Mailing out agent’s license. Generate two forms of license form renewals letters 45 days and 15 days. Separate incoming mail. Generate new instant and on- line license. Receive calls to applicants’ numbers and control number for sale representative and, also answering question to public and inter office staff. Input data subsequently on a daily bases as needed. Input bonds for new agents. And updating old agent bond for the years. Clerk State of Ohio Lottery Commission @ Central Warehouse,

Administrative Asst. 7/2007- 11/99

Duties included: Taking Central and Regional Office ticket and supplies orders, typing, filing, compiling records for regional offices, update all records in warehouse files. Check in final settles tickets from regional office. Maintains time sheet each week for warehouse, weekly reports and tickets inventory report for all regional office. Word processing, database and spread software, adding machine/calculator.

Clerk III - State of Ohio Lottery @ Regional Office 1 - 04/94 - 11/99

Duties Included: Knowledge of public relation Lottery Company policies & procedures. Operate computer for regional office. Perform office clerical task for regional. Answer telephone to Page 4

handle complaints, and address question from general public and various agents on daily basis. Assisting Regional Managers, Sales Representative, and storekeeper, and modified and maintain computer database of instant lottery tickets using LMS - Lottery Management System, and IAD - Inventory Agent Data. Perform general office clerical duties functions, applied principles to solve everyday practice problem dealing with some variety office duties. Clerk III - State of Ohio Lottery @ Administration Vehicle Dept. - 06/93 -04/94

Duties included: Complying monthly billing receipts for Central office and all 9-regional office(s), telephone contact with customer for verification of invoice, filing gas receipts in vehicle files keeping records, updated submitted purchase orders, also verified work order number with vendors. Retain and recall data to draft accurate reports to finance dept. Resolve complaints, respond to inquire and provide clarification to vendor, supervisors, and managers. Additional Information

My customer service skill is also utilized Multi-line as telephone operator @ Department of Human Services 1986

Store Manager @ Zig Zag Deli, 10 employees. Order Inventory, Payroll, etc.

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